Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ely Jaquez

Brooklyn,NY

Summary

Experienced Bus Attendant with 2 years of experience supervising passengers on board, particularly travelers with special physical or mental needs. Promoted passenger safety during trips by enforcing established guidelines. Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in retail industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated Customer Service Agent with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail.

Overview

2
2
years of professional experience

Work History

School Bus Attendant

Consolidated Bus Transit
12.2022 - Current
  • Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
  • Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
  • Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
  • Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Enforced New York City safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Communicated with bus drivers, contractors and schools regarding route changes.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.
  • Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
  • Trained new School Bus Attendants in proper procedures and responsibilities, ensuring continued high-quality service for passengers.
  • Managed emergency bus evacuations with appropriate use of emergency door.

Customer Service Cashier

Marshalls
12.2021 - 08.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Customer Service Coordinator

Burlington
08.2022 - 11.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated logistics for customer orders.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer calls and emails to answer questions about products and services.

Education

High School Diploma -

Mercy College
Dobbs Ferry, NY

Skills

  • Patience and Empathy
  • Punctuality
  • Passenger Safety
  • Defensive Driving
  • Incident Reporting
  • Weather Preparedness
  • Emergency Procedures
  • Cultural Sensitivity
  • Disability Awareness
  • Safety awareness
  • Mobility support
  • Crisis Intervention
  • Conflict Resolution
  • Active Listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

School Bus Attendant

Consolidated Bus Transit
12.2022 - Current

Customer Service Coordinator

Burlington
08.2022 - 11.2023

Customer Service Cashier

Marshalls
12.2021 - 08.2022

High School Diploma -

Mercy College
Ely Jaquez