Ely Talamantes
Addison,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Dallas LIFE
01.2023 - Current
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Walk clients through the intake/registration form, and secure them a Journey Home ID card. Provide preliminary referrals to emergency shelter, job placement services, and other immediate needs.
- Improved office operations by automating client correspondence, record tracking and data communications.
Personal Assistant to the Executive Director
Dallas LIFE
09.2022 - Current
- Supported and assisted executive director in management of facility budgets and business practices.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Established team priorities, maintained schedules and monitored performance.
- Defined company roles and responsibilities to establish and enhance processes.
Assistant Manager
Dallas Museum Of Illusion
10.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
Escapology
08.2020 - 10.2021
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Oversaw team development according to industry service standards to further customer loyalty.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Credit Manager
Rent-A-Center
01.2018 - 01.2020
- Worked with management to evaluate credit strategies and develop improvements.
- Managed reporting, documentation and recordkeeping requirements for department.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
- Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
- Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
- Reviewed accounts for signs of fraud and non-payment issues.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
Education
Bachelor of Biblical Studies -
Christ For The Nations
Dallas Texas12.2022
Associate of Arts - General Studies
Weatherford College
Weatherford, TX08.2019
High School Diploma -
Stephenville High School
Stephenville, TX05.2017
Skills
- Product and service knowledge
- Sales monitoring
- Marketing tactics
- Retail Space Planning
- Time Management
- Training and development
- Closing and contract negotiations
- Project management abilities
- Strategic Planning
- Customer relations
- Business development understanding
- Lead generation
- Conflict resolution
- Customer service
- Appointment Scheduling
- Inventory Management
- Data Entry
- Budget Management
- Performance Management
- Office Management
- Staff Management
- Customer Service
- New Hire Orientation
Languages
Spanish
English
Portuguese
Timeline
Intake Coordinator
Dallas LIFE
01.2023 - Current
Personal Assistant to the Executive Director
Dallas LIFE
09.2022 - Current
Assistant Manager
Dallas Museum Of Illusion
10.2021 - 08.2022
Assistant Manager
Escapology
08.2020 - 10.2021
Credit Manager
Rent-A-Center
01.2018 - 01.2020
Bachelor of Biblical Studies -
Christ For The Nations
Associate of Arts - General Studies
Weatherford College
High School Diploma -
Stephenville High School
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