Elyana Elwood
Certified Salesforce Administrator
Keller,TX
Summary
Results-driven Salesforce Consultant focused on CRM optimization, automation, and business process improvement. Experienced in leading Salesforce projects from stakeholder workshops to solution design, configuration, testing, and deployment. Skilled in agile project management, vendor coordination, and data governance. Committed to delivering scalable, user-centric Salesforce solutions that empower organizations to succeed.
Overview
1
1
Certificate
9
9
years of professional experience
Certification
Salesforce Certified Administrator
Timeline
Salesforce Administrator
Carie Boyd Pharmaceuticals
07.2023 - 04.2025
Enrollments Specialist
Carie Boyd Pharmaceuticals
06.2022 - 07.2023
Pharmacy Technician
Carie Boyd Pharmaceuticals
03.2021 - 06.2022
Invoice Reconciliation Analyst
1-800 Radiator & A/C
07.2018 - 05.2019
Administrative Assistant
Westland Distributing Partners LLC
08.2017 - 07.2018
Shift Supervisor
Starbucks Coffee
05.2016 - 02.2021
High School Diploma -
North Star Independent Study High School
Some College (No Degree) - General Studies
Cosumnes River College
Some College (No Degree) - General Studies
American River College
Skills
- Salesforce automation & integration
- Process improvement
- Data analysis
- Project management
- Customer relationship management
- Cross-functional collaboration
- Technical troubleshooting
- Effective communication
- Workflow automation
- Performance analytics
Work History
Salesforce Administrator
Carie Boyd Pharmaceuticals
Irving, TX
07.2023 - 04.2025
- Managed CRM and marketing automation projects, overseeing timelines, budgets, contractor workload, and vendor relationships to ensure alignment with company goals and project milestones.
- Directed contractor assignments and priorities to optimize external resource utilization, ensuring high-quality deliverables and adherence to project timelines.
- Spearheaded the design, deployment, and ongoing updates of Salesforce automation strategies, creating custom objects and workflows to eliminate manual processes across customer service, manufacturing, quality, enrollments, and stakeholder operations, dramatically enhancing overall efficiency and reducing administrative workload.
- Led the integration of Zenkraft Multi Carrier, along with additional tools such as Dialpad, 6sense, WooCommerce, WPEngine, and Authorize.net Payment Gateway, streamlining shipping workflows, enhancing communication processes, and optimizing e-commerce and payment systems to boost overall user satisfaction and operational efficiency.
- Collaborated with cross-functional teams to address CRM pain points, developing scalable solutions that improved productivity and supported cross-departmental growth initiatives.
- Served as the Salesforce SME, providing training, documentation, and hands-on support to drive user adoption and maximize CRM effectiveness.
Enrollments Specialist
Carie Boyd Pharmaceuticals
Irving, TX
06.2022 - 07.2023
- Oversaw compliance for medical provider credentialing, ensuring all licensing and DEA requirements were met for lawful controlled substance procurement.
- Facilitated clear communication with providers and clients during enrollment, building trust through regulatory understanding.
- Monitored DEA regulations, especially related to mid-level providers, and updated internal compliance practices accordingly.
- Maintained provider database integrity with robust verification protocols to ensure that current medical credentials aligned with federal standards.
Pharmacy Technician
Carie Boyd Pharmaceuticals
Irving, TX
03.2021 - 06.2022
- Led efforts to ensure a safe and compliant pharmacy environment by overseeing cleaning and sterilization processes, and maintaining high hygiene standards for staff and customers.
- Promoted adherence to regulatory guidelines, and fostered a culture of accountability.
- Engaged in professional development to enhance team capabilities, and swiftly resolved concerns to minimize disruptions.
- Analyzed workflows for process optimization, and consistently exceeded expectations in daily responsibilities to contribute to broader business objectives.
Shift Supervisor
Starbucks Coffee
Sacramento, CA
05.2016 - 02.2021
- Optimized daily store operations, and ensured smooth workflows in customer service.
- Handled disputes professionally to maintain customer satisfaction.
- Stayed calm during peak periods and events, ensuring efficient operations.
- Assisted with inventory management and cash handling during store closings for accurate end-of-day processes.
Invoice Reconciliation Analyst
1-800 Radiator & A/C
Benicia, CA
07.2018 - 05.2019
- Managed daily operations for 17 vendor accounts, overseeing $12 million in invoices, and $419,000 in credits, ensuring accuracy in financial transactions.
- Coordinated with vendors and franchisees to resolve issues related to charges and invoicing for 165 franchise locations.
- Led dispute resolution for charge discrepancies, processing an average of $2 million in invoices, and $156,000 in credits monthly.
- Provided vendors with regular statements to maintain transparency and foster strong relationships, while collaborating with my supervisor to develop strategies for improved account management efficiency.
Administrative Assistant
Westland Distributing Partners LLC
West Sacramento, CA
08.2017 - 07.2018
- Led negotiations with suppliers to secure favorable payment terms, enhancing cash flow and vendor relationships.
- Analyzed financial metrics for accuracy in discounts and credits, aligning them with the company's goals.
- Resolved billing discrepancies through thorough research, ensuring smooth operations.
- Oversaw the reconciliation of batch summary reports for the timely approval of financial records.
Education
High School Diploma -
North Star Independent Study High School
Jackson, CA05-2012
Some College (No Degree) - General Studies
Cosumnes River College
Sacramento, CASome College (No Degree) - General Studies
American River College
Sacramento, CAWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
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