Elyas Rayek
Chantilly,VA
Summary
Proven professional with a track record of enhancing customer experiences at Smiles At Reston Town Center through expert scheduling and appointment management. Excelled in team collaboration and problem-solving, significantly improving office efficiency. Skilled in customer service and administrative tasks, adept at creating welcoming environments and streamlining operations. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Smiles At Reston Town Center
08.2021 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Footwear Associate
Dicks Sporting Goods Distribution Center
12.2022 - 08.2023
- Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
Education
Bachelor of Science - Information Technology And Political Science
George Mason University
Fairfax05.2027
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Problem-solving skills
Team Collaboration
Scheduling
Appointment Scheduling
Verbal and written communication
Administrative Skills
Work Prioritization
Languages
Farsi
Full Professional
Timeline
Footwear Associate
Dicks Sporting Goods Distribution Center
12.2022 - 08.2023
Front Desk Receptionist
Smiles At Reston Town Center
08.2021 - 08.2024
Bachelor of Science - Information Technology And Political Science
George Mason University
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