Elyce King
Yucaipa,CA
Summary
Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CVS Specialty Pharmacy
08.2021 - Current
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Addressed bad debts in line with set protocols.
- Verified insurance eligibility and coverage for patients.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Pharmacy Technician
CVS Pharmacy
06.2014 - 01.2021
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked effectively in fast-paced environments.
Barista
Starbucks
10.2012 - 06.2014
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Store Team Member
Target
01.2010 - 10.2012
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
Team Member
Juice It Up!
01.2006 - 05.2008
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Set up and broke down food service lines quickly to maintain service flow.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
Education
No Degree -
Riverside City College
Riverside, CAHigh School Diploma -
Calvary Chapel Christian School
Moreno Valley, CA06.2007
Skills
- Customer Service
- Certified Pharmacy Technician (CPhT)
- Interpreting and Processing Medication Orders
- Confidentiality and HIPAA
- Receiving incoming supplies
- Data Entry
- Supply Restocking
- Workflow Optimization
- Prescription Filling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Patient Service Representative
CVS Specialty Pharmacy
08.2021 - Current
Pharmacy Technician
CVS Pharmacy
06.2014 - 01.2021
Barista
Starbucks
10.2012 - 06.2014
Store Team Member
Target
01.2010 - 10.2012
Team Member
Juice It Up!
01.2006 - 05.2008
No Degree -
Riverside City College
High School Diploma -
Calvary Chapel Christian School
Similar Profiles
Jennifer CampJennifer Camp
Pharmacy Service Representative Supervisor at CVS Specialty PharmacyPharmacy Service Representative Supervisor at CVS Specialty Pharmacy
Robin SwatsworthRobin Swatsworth
Pharmacy Customer Service Representative at CVS Specialty PharmacyPharmacy Customer Service Representative at CVS Specialty Pharmacy
Gloria J. YoungGloria J. Young
Benefits Verification Specialist at CVS Specialty PharmacyBenefits Verification Specialist at CVS Specialty Pharmacy
Riana RomeroRiana Romero
Prior Authorization Representative at CVS Specialty PharmacyPrior Authorization Representative at CVS Specialty Pharmacy
Jennifer OrtizJennifer Ortiz
Medical Debt Collector at Arrowhead OrthopaedicsMedical Debt Collector at Arrowhead Orthopaedics