Elyce Russell
Portland,OR
Summary
I am a seasoned professional possessing extensive management and veterinary medicine experience. My passion lies in providing excellent patient/client care by anticipating clinic needs and using fear free techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Veterinary Technician
City Pets Vet
Portland, OR
08.2022 - Current
- Restrained animals during examination or treatment with minimal stress to the animal.
- Communicated effectively with clients regarding their pet's condition and recommended treatment plans.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, administering medications to animals, and postoperative care.
- Provide technical support to veterinary staff during examinations and surgeries. Troubleshooting software or program issues to ensure optimized clinic workflow and high-quality patient care.
- Assist dental procedures by taking diagnostic radiographs, scaling, and polishing.
- Cleaned and sterilized instruments used in medical treatments according to established protocols.
- Maintain accurate patient records, including updating vaccine histories and filing documents.
- Perform administrative tasks such as scheduling appointments, answering phones, billing clients.
- Manage inventory and ordering of supplies and medications in the clinic while adhering to budgetary restrictions.
- Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
- Staff development and training including onboarding new reception employees
Vet Receptionist/Assistant Experience
Vista Pet Hospital
Portland, Or
08.2021 - 09.2022
- Greet customers, answer questions, process incoming patients, and handle payments
- Answer phone calls in a high call volume environment, answering questions and screening and scheduling appointments
- Handle incoming and outgoing mail and email
- Update and file patient charts
- Enter data into a computerized billing program
- Process credit card payments and prepare bank deposits
- Fill and approve certain prescriptions
- Assist with pet supply purchases
- Maintain the cleanliness of the waiting room.
Bulk Department Manager
Sprouts
Chandler, AZ
01.2020 - 08.2021
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Managed Inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Head Cashier
Sprouts
Gilbert, AZ
06.2018 - 01.2020
- Head cashier, supervised front end (cashiers and courtesy clerks) worked in one of the busiest stores in Flagstaff and in Gilbert
- Was on feet constantly moving for 8-10 hour shifts
- Provided customer service when needed
- Filed paperwork for cashiers, in charge of cashiers and courtesy clerks break times
- Constantly multitasking, handled audits and counting and balancing tills at the end of the night.
Front Desk Receptionist
Flagstaff Athletic Club
Flagstaff, AZ
05.2016 - 06.2018
- Worked together with housekeeping and maintenance staff to address requests and complaints made by guests
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Confirmed relevant guest information and payment methods to prevent fraud
- Registered guests for different programs
- Sold club merchandise.
Education
Associate of Science -
Coconino County Community College
Flagstaff, AZ08-2020
Some College (No Degree) - Psychology
Northern Arizona University
Flagstaff, AZSkills
- Recruiting and hiring
- Business development and planning
- Relationship building and management
- Operations
- Sales expertise
- Order processing
- Staff Development
- Conflict resolution
- Multitasking
- Restaurant Experience
- Management
- Merchandising
- Retail Management
- High Volume call/receptionist experience
- Schedule coordinator experience
- Assistant Manager Experience
- Retail Sales
- Store Management Experience
- Sales Management
- Profit & Loss
- Pricing
- Cash Handling
- Vet assisting experience
- Fear Free Handling
- Conflict resolution abilities
Certification
- Radiology Safety Course
Timeline
Lead Veterinary Technician
City Pets Vet
08.2022 - Current
Vet Receptionist/Assistant Experience
Vista Pet Hospital
08.2021 - 09.2022
Bulk Department Manager
Sprouts
01.2020 - 08.2021
Head Cashier
Sprouts
06.2018 - 01.2020
Front Desk Receptionist
Flagstaff Athletic Club
05.2016 - 06.2018
Associate of Science -
Coconino County Community College
Some College (No Degree) - Psychology
Northern Arizona University
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