Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elyce Russell

Portland,OR

Summary

I am a seasoned professional possessing extensive management and veterinary medicine experience. My passion lies in providing excellent patient/client care by anticipating clinic needs and using fear free techniques.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Veterinary Technician

City Pets Vet
Portland, OR
08.2022 - Current
  • Restrained animals during examination or treatment with minimal stress to the animal.
  • Communicated effectively with clients regarding their pet's condition and recommended treatment plans.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, administering medications to animals, and postoperative care.
  • Provide technical support to veterinary staff during examinations and surgeries. Troubleshooting software or program issues to ensure optimized clinic workflow and high-quality patient care.
  • Assist dental procedures by taking diagnostic radiographs, scaling, and polishing.
  • Cleaned and sterilized instruments used in medical treatments according to established protocols.
  • Maintain accurate patient records, including updating vaccine histories and filing documents.
  • Perform administrative tasks such as scheduling appointments, answering phones, billing clients.
  • Manage inventory and ordering of supplies and medications in the clinic while adhering to budgetary restrictions.
  • Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
  • Staff development and training including onboarding new reception employees

Vet Receptionist/Assistant Experience

Vista Pet Hospital
Portland, Or
08.2021 - 09.2022
  • Greet customers, answer questions, process incoming patients, and handle payments
  • Answer phone calls in a high call volume environment, answering questions and screening and scheduling appointments
  • Handle incoming and outgoing mail and email
  • Update and file patient charts
  • Enter data into a computerized billing program
  • Process credit card payments and prepare bank deposits
  • Fill and approve certain prescriptions
  • Assist with pet supply purchases
  • Maintain the cleanliness of the waiting room.

Bulk Department Manager

Sprouts
Chandler, AZ
01.2020 - 08.2021
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Managed Inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.

Head Cashier

Sprouts
Gilbert, AZ
06.2018 - 01.2020
  • Head cashier, supervised front end (cashiers and courtesy clerks) worked in one of the busiest stores in Flagstaff and in Gilbert
  • Was on feet constantly moving for 8-10 hour shifts
  • Provided customer service when needed
  • Filed paperwork for cashiers, in charge of cashiers and courtesy clerks break times
  • Constantly multitasking, handled audits and counting and balancing tills at the end of the night.

Front Desk Receptionist

Flagstaff Athletic Club
Flagstaff, AZ
05.2016 - 06.2018
  • Worked together with housekeeping and maintenance staff to address requests and complaints made by guests
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Registered guests for different programs
  • Sold club merchandise.

Education

Associate of Science -

Coconino County Community College
Flagstaff, AZ
08-2020

Some College (No Degree) - Psychology

Northern Arizona University
Flagstaff, AZ

Skills

  • Recruiting and hiring
  • Business development and planning
  • Relationship building and management
  • Operations
  • Sales expertise
  • Order processing
  • Staff Development
  • Conflict resolution
  • Multitasking
  • Restaurant Experience
  • Management
  • Merchandising
  • Retail Management
  • High Volume call/receptionist experience
  • Schedule coordinator experience
  • Assistant Manager Experience
  • Retail Sales
  • Store Management Experience
  • Sales Management
  • Profit & Loss
  • Pricing
  • Cash Handling
  • Vet assisting experience
  • Fear Free Handling
  • Conflict resolution abilities

Certification

  • Radiology Safety Course

Timeline

Lead Veterinary Technician

City Pets Vet
08.2022 - Current

Vet Receptionist/Assistant Experience

Vista Pet Hospital
08.2021 - 09.2022

Bulk Department Manager

Sprouts
01.2020 - 08.2021

Head Cashier

Sprouts
06.2018 - 01.2020

Front Desk Receptionist

Flagstaff Athletic Club
05.2016 - 06.2018

Associate of Science -

Coconino County Community College

Some College (No Degree) - Psychology

Northern Arizona University

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Elyce Russell