Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Elycia Smith

Augusta,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Public Storage
10.2021 - 04.2023
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Customer Service Representative

TitleMax
03.2019 - 01.2021
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Machine Operator

Ferrara
01.2017 - 04.2020
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Made sure that products were produced on time and are of good quality.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Inspected products and machines to maintain quality and efficiency.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Cashier

Raceway Gas Station
05.2016 - 01.2018
  • Upsold additional products and services to customers, increasing revenue.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked personal identifications during alcohol and tobacco sales.

Warehouse Packer

Kimberly-Clark
05.2014 - 02.2016
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Pre-assembled containers to be easily selected by packing associates.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Operated tape machines, scales and label printers to package items correctly.
  • Followed orders precisely for correct items, sizes and quantities.

Education

High School Diploma -

Cross Creek High School
Augusta, GA
05.2010

Skills

  • Product Promotion
  • Multi-Line Phone Talent
  • Store Maintenance
  • Customer Relationship Management
  • Customer Service
  • Office Equipment Proficiency
  • Shipping and Receiving Understanding
  • Active Listening
  • Product Organization
  • Delivery Scheduling
  • Microsoft Excel
  • Warehousing Functions
  • Multi-Line Telephone Operation
  • Sales Quota Achievement
  • Microsoft Word
  • Documentation
  • Customer Retention Strategies
  • Call Center Operations
  • Money Handling Abilities
  • Reading Comprehension

Timeline

Customer Service Representative

Public Storage
10.2021 - 04.2023

Customer Service Representative

TitleMax
03.2019 - 01.2021

Machine Operator

Ferrara
01.2017 - 04.2020

Cashier

Raceway Gas Station
05.2016 - 01.2018

Warehouse Packer

Kimberly-Clark
05.2014 - 02.2016

High School Diploma -

Cross Creek High School

Similar Profiles

CREATE PROFILE
Elycia Smith