BUSINESS ADMINISTRATION -
CORTEZ PETERS BUSSINESS COLLEGE
ELYCIA BOYD
CALUMET CITY,IL
Education
DIPLOMA -
ALAN B SHEPARD HIGH SCHOOL
BACHLORS DEGRESS - BUSINESS ENTERPRENURSHIP
ASHFORD UNVERSITY
01.2018
Skills
- Multitasking proficiency
- Dependability
- Money Handling
- Interpersonal communication skills
- Organized and detail-oriented
- Records Management
- Records Maintenance
- Assertiveness
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Customer service excellence
Timeline
Process Associate
Tjmaxx
03.2024 - Current
CUSTOMER SERVICE/TOLL COLLECTOR
ILLINOIS TOLLWAY
01.2000 - 02.2024
CUSTOMER SERVICE/CASHIER
MENARDS
11.1998 - 06.2000
BUSINESS ADMINISTRATION -
CORTEZ PETERS BUSSINESS COLLEGE
DIPLOMA -
ALAN B SHEPARD HIGH SCHOOL
BACHLORS DEGRESS - BUSINESS ENTERPRENURSHIP
ASHFORD UNVERSITY
Summary
To secure a position with an organization that will utilize my skills and experience and provide an opportunity for career development.
Special skills and qualifications are solid administrative, public relations and customer service skills. I have experience with all phases of office operation. Excellent organization, communication and problem-solving skills. I have the talent to maintain a profitable operation of a retail store. Goal oriented, proactive sales leader, successful in capitalizing on emerging growth opportunities, implementing consumer-oriented sales/marketing initiatives, and upholding fiscal efficiency. Self-directed, entrepreneurial minded individual exhibiting high-level business ethics and performance standards. Excellent facilitator, provide results-driven attitude focused on attention to bottom line and generating personnel productivity.
Work History
Process Associate
Tjmaxx
Homewood, IL
03.2024 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
CUSTOMER SERVICE/TOLL COLLECTOR
ILLINOIS TOLLWAY
DOWNERS GROVE, IL
01.2000 - 02.2024
- Responsibilities and duties as a Customer Service/Toll Collector included assisting a high volume of customers with travel information, collecting tolls from many customers and handling a very large volume of currency on a daily basis: operating MLT, time keeping, securing plaza funds, Collector-InCharge (CIC), overseeing plaza operations, solving problems for customers
- Assisting customers with many different concerns and complaints in a patient and courteous manner
- CSR remote working 9/21 SAP system with incoming calls
CUSTOMER SERVICE/CASHIER
MENARDS
CRESTWOOD, ILLINOIS
11.1998 - 06.2000
- Responsibilities and duties as a Customer Service/Cashier included assisting a large volume of funds on a daily basis, assisting management with all phases of retail operations, greeted and ascertained the needs of customers; responsible for training new workers/cashier with all phase of store operations, encoding checks and assisting customers at the return counter.
References
REFERENCES AND FUTHER DATA UPON REQUEST
Overview
26
26
years of professional experience