E'Lyn Martini
Sheridan,WY
Summary
Customer service professional with multitasking capability, time management, and consistent on-time deadline delivery in fast-paced environments. Builds rapport through clear interpersonal communication with clients and colleagues. Supports internal process streamlining through consistent diligence and respectful engagement.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Field Examiner
State of Wyoming WyDot
Sheridan, WY
11.2023 - Current
- - Review records, reports, and documents to verify accurate regulatory documentation.
- - Apply current Wyoming laws, regulations, and rules during daily compliance work.
- - Administer driving tests for permits, driver licenses, and motorcycle endorsements.
- - Trained new employees on office procedures, enhancing onboarding experience.
- - Streamlined office procedures to improve operational efficiency for staff and customers.
- - Participated in ongoing training sessions to stay informed about workplace updates. with training requirements and workplace updates.
- - Handled high-volume multitasking across phones, chat room, and support services, ensuring effective communication and assistance.
- - Handle financial documents, maintain open communication with regional supervisor, and track inventory.
Driver Services Field Examiner
WyDot
Sheridan, Wyoming
11.2023 - Current
- Managed phone communications, issued driver's licenses, administered written tests, and welcomed customers, streamlining office operations.
- Processed daily requests for driver licenses, state IDs, and handicap placards, ensuring timely service for the public.
- Administered written and road driving exams.
- Maintained accurate financial records and provided assistance to the public, enhancing overall service experience.
- Collaborated with office staff and statewide teams on daily tasks.
- Updated office rules and procedures to improve public convenience.
- Assisted in training new employees on office procedures and customer service protocols.
- Completed continuing education on Wyoming state requirements.
Deputy Personal Property Appraiser
Sheridan County Assessor
Sheridan, WY
06.1993 - 10.2023
- Managed agricultural, aircraft, commercial, and industrial personal property records for the county to ensure accurate assessment and tax compliance.
- Successfully completed all IAAO courses required to maintain permanent certification as a Property Tax Appraiser. Maintained permanent certification by completing 30 hrs of continuing education every 2 years, along with the USPAP updated course every 4 years.
- Knowledge of Rules & Regulations and State Statutes, along with other publications made available through the Department of Revenue & IAAO (International Association of Assessing Officers)
- Communicated with clients regarding the results of appraisals or assessments.
- Created comprehensive excel reports for annual balancing of Veteran exemptions, streamlining the assessment process.
- Updated and maintained Agricultural Classification Affidavits for new and current property owners, ensuring compliance with state regulations.
- Evaluation of the Sales & Use Tax List from the State of Wyoming for the discovering of new businesses, along with using all other resources.
- Creating all new subdivisions in the county.
- Pro-rations to and from other counties for construction equipment, along with maintaining information of mobile machinery.
- Ensured confidentiality of sensitive information in all communications and documentation.
- Established and executed office procedures to ensure consistency in operations.
- Provided documentation and worked closely with other county offices, attorneys, accounting firms, and taxpayers.
- Building queries for reports & updates.
- Creating excel workbooks for lease companies, businesses, accounting agencies and other counties.
- Created and updated forms and letters.
- Knowledge of the GIS mapping system.
DEPUTY COUNTY CLERK
SHERIDAN COUNTY CLERK
SHERIDAN, WY
09.1989 - 08.1998
- Processed applications for marriage licenses, passports, birth certificates, voter registration cards, and other state-required documents to ensure compliance and service delivery.
- Provided customer service by addressing inquiries and resolving issues, enhancing public satisfaction and trust in county services.
- Recorded deeds & all other legal documents.
- Created and maintained filing systems for all office documents.
- Assisted with accounts payable for all county departments, facilitating timely and accurate financial transactions.
Office Assistant
HUSSKE CHIROPRACTIC CLINIC
SHERIDAN, WY
12.1992 - 05.1993
- Greeted patients and visitors, fostering a welcoming atmosphere and ensuring a positive first impression.
- Scheduled patient appointments and handled inquiries, streamlining communication and enhancing patient experience.
- Collected payments from patients, contributing to efficient billing processes and patient satisfaction.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Communicated effectively with other healthcare staff members regarding patient care plans.
Office Assistant
SHERIDAN COUNTY ELECTION OFFICE
SHERIDAN, WY
03.1992 - 12.1992
- Assisted in the preparation of election materials, such as ballots and voter registration forms.
- Organized and maintained filing systems for election documents, ensuring easy access and retrieval.
- Provided assistance to voters at polling locations on Election Day.
- Verified voter eligibility through database searches and data entry, contributing to accurate voter rolls.
- Processed mail-in ballots and absentee votes promptly, facilitating smooth election operations.
- Performed administrative tasks such as answering phones, responding to emails, and scheduling meetings.
- Adhered to all state laws regarding election administration.
- Managed incoming calls at reception, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
High School Diploma -
Sheridan High School
Sheridan, WY05-1984
Skills
- Wyoming regulations
- Driver testing
- Records verification
- Database management
- Database entry
- File management
- File organization
- Data archiving
- Spreadsheet management
- Document creation
- Research reporting
- Customer service
Certification
- Certified personal property appraiser
- Completed Medical Terminology
- Certified Property Appraiser
Activities And Honors
I love spending time at our cabin in the beautiful Big Horn mountains, hiking, fishing, 4-wheeling & hopefully some day using my new paddle board., I love spending time with my grandchildren and watching them in sports & all activities., Crafting, gardening, reading, celebrations with friends & family and travel.
Timeline
Field Examiner
State of Wyoming WyDot
11.2023 - Current
Driver Services Field Examiner
WyDot
11.2023 - Current
Deputy Personal Property Appraiser
Sheridan County Assessor
06.1993 - 10.2023
Office Assistant
HUSSKE CHIROPRACTIC CLINIC
12.1992 - 05.1993
Office Assistant
SHERIDAN COUNTY ELECTION OFFICE
03.1992 - 12.1992
DEPUTY COUNTY CLERK
SHERIDAN COUNTY CLERK
09.1989 - 08.1998
High School Diploma -
Sheridan High School