Elysa Correia
Summary
Professional and compassionate Associate Marriage and Family Therapist motivated and dedicated to utilize skills in an effort to gain further experience and hours toward licensure. Reliable and highly skilled professional with ten years of experience in the Behavioral Health field. Ability to adapt culturally providing counseling services to individuals, families and couples.
Overview
21
21
years of professional experience
Work History
Behavioral Health Teleservice Representative
Kaiser Permanente
09.2013 - Current
- Delivered high volume patient calls, booking appointments, problem solving, resolutions and maintained customer satisfaction and HIPAA through quality servicing.
- Answered high volume of calls, took messages, and transferred calls to correct therapist or psychiatrists.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary environment
- Minimized escalations by identifying and addressing patient needs.
- Gathered information, assessed and fulfilled patients needs and educated on important policies and procedures.
- Confirmed appointments, communicated with patients, and updated client records.
Marriage and Family Therapist Trainee
Kaiser Permanente
08.2022 - 08.2023
- Provided psychotherapy to individuals and couples through telehealth therapy sessions to assist clients with identifying emotions underlying personal and relational conflicts.
- Prepares intake summaries, treatment plans, and case summaries and maintains ongoing confidential records
- Maintained progress notes daily for all clients to ensure proper documentation of session contents and interventions.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with other mental health professionals to create comprehensive treatment plans.
Procurement Specialist
Kaiser Permanente
06.2002 - 09.2013
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Researched and identified potential new suppliers to increase vendor base.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Education
Master of Arts - Marital And Family Therapy
Alliant International University
San Diego, CA05.2023
Bachelor of Science - Human Services
University of Phoenix
Phoenix09.2019
Skills
- Maintained a caseload of individuals and couples providing evidence based clinical interventions
- Knowledge of Evidence-Based Practices, primarily Cognitive Behavioral Therapy, Solution Focused Therapy for individuals and couples, in addition to Gottman for Couples
- Experience working with diverse caseload, depression, anxiety disorders, grief and loss, adjustment disorder, and relational disorder
- Commitment to quality of service, teamwork, and participation in a highly interactive multidisciplinary settings
- Couples Counseling
- Individual and Group Therapy
- Intakes and Assessments
- Client Management
- Interpersonal and Communication skills
- DSM-V and Diagnosing
- Best Practices and Ethical Standards
- Clinical Documentation
Professional Registration
Applied for and awaiting AMFT Registration # in August, 2023.
Timeline
Marriage and Family Therapist Trainee
Kaiser Permanente
08.2022 - 08.2023
Behavioral Health Teleservice Representative
Kaiser Permanente
09.2013 - Current
Procurement Specialist
Kaiser Permanente
06.2002 - 09.2013
Master of Arts - Marital And Family Therapy
Alliant International University
Bachelor of Science - Human Services
University of Phoenix
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