Elysa Dubin
Boca Raton
Summary
Luxurious 5 Star Hotel Guest Experience Specialist with exceptional qualifications in hospitality. Highly communicative, dynamic and personable. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
The Boca Raton Resort And Club
09.2023 - Current
- Providing exceptional service to members and guests by anticipating their needs and offering personalized attention throughout their stay.
- Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.
- Supported revenue growth goals of the hotel by actively promoting on-site amenities and services to guests during their stay.
- Developed strong relationships with local businesses, securing exclusive deals and promotions for hotel guests.
- Worked closely with guests, VIP and celebrities while respecting their privacy.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Contributed to a positive work environment within the concierge team through strong collaboration, open communication, and genuine support for one another.
- Handled customer complaints to satisfy and retain guests.
- Excellent communication skills, both verbal and written.
Licensed Real Estate Agent
Southern Breeze Realty Group
04.2022 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Generated new leads through networking events, referrals, and social media marketing efforts.
Owner/Licensed Broker
Casa Bella Realty L.I. Inc
10.2009 - 07.2023
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Promoted business and properties through on line marketing
Assistant Property Manager & Leasing Consultant
JRK Residential Group
06.2018 - 10.2019
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Administrative Assistant
R.O.K. Promotions Inc
03.2003 - 06.2009
- Negotiated contracts with vendors and suppliers
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
High School Diploma -
Spanish River Community High School
Boca Raton, FLSkills
- Reservation coordination
- Concierge software familiarity
- Amenities Information
- Event and Party Planning
- Customer Service
- Complaint Handling
- Training and mentoring
- Travel Arrangement Coordination
- Multitasking Abilities
- Local Area Knowledge
- Guest experiences
- Strong Organization
- Restaurant reservations
- Teamwork and Collaboration
Certification
- Florida Real Estate License
- Notary Public
Timeline
Guest Experience Specialist
The Boca Raton Resort And Club
09.2023 - Current
Licensed Real Estate Agent
Southern Breeze Realty Group
04.2022 - Current
Assistant Property Manager & Leasing Consultant
JRK Residential Group
06.2018 - 10.2019
Owner/Licensed Broker
Casa Bella Realty L.I. Inc
10.2009 - 07.2023
Administrative Assistant
R.O.K. Promotions Inc
03.2003 - 06.2009
- Florida Real Estate License
- Notary Public
High School Diploma -
Spanish River Community High School
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