Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elysa Dubin

Boca Raton

Summary

Luxurious 5 Star Hotel Guest Experience Specialist with exceptional qualifications in hospitality. Highly communicative, dynamic and personable. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Guest Experience Specialist

The Boca Raton Resort And Club
09.2023 - Current
  • Providing exceptional service to members and guests by anticipating their needs and offering personalized attention throughout their stay.
  • Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.
  • Supported revenue growth goals of the hotel by actively promoting on-site amenities and services to guests during their stay.
  • Developed strong relationships with local businesses, securing exclusive deals and promotions for hotel guests.
  • Worked closely with guests, VIP and celebrities while respecting their privacy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Contributed to a positive work environment within the concierge team through strong collaboration, open communication, and genuine support for one another.
  • Handled customer complaints to satisfy and retain guests.
  • Excellent communication skills, both verbal and written.

Licensed Real Estate Agent

Southern Breeze Realty Group
04.2022 - Current
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Generated new leads through networking events, referrals, and social media marketing efforts.

Owner/Licensed Broker

Casa Bella Realty L.I. Inc
10.2009 - 07.2023
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Promoted business and properties through on line marketing

Assistant Property Manager & Leasing Consultant

JRK Residential Group
06.2018 - 10.2019
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Administrative Assistant

R.O.K. Promotions Inc
03.2003 - 06.2009
  • Negotiated contracts with vendors and suppliers
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Education

High School Diploma -

Spanish River Community High School
Boca Raton, FL

Skills

  • Reservation coordination
  • Concierge software familiarity
  • Amenities Information
  • Event and Party Planning
  • Customer Service
  • Complaint Handling
  • Training and mentoring
  • Travel Arrangement Coordination
  • Multitasking Abilities
  • Local Area Knowledge
  • Guest experiences
  • Strong Organization
  • Restaurant reservations
  • Teamwork and Collaboration

Certification

  • Florida Real Estate License
  • Notary Public


Timeline

Guest Experience Specialist

The Boca Raton Resort And Club
09.2023 - Current

Licensed Real Estate Agent

Southern Breeze Realty Group
04.2022 - Current

Assistant Property Manager & Leasing Consultant

JRK Residential Group
06.2018 - 10.2019

Owner/Licensed Broker

Casa Bella Realty L.I. Inc
10.2009 - 07.2023

Administrative Assistant

R.O.K. Promotions Inc
03.2003 - 06.2009
  • Florida Real Estate License
  • Notary Public


High School Diploma -

Spanish River Community High School
Elysa Dubin