Elyse Aguiniga
Pomona,CA
Summary
Department Manager specializing in proactive daily operations management and resolution of unique employee and customer situations. Demonstrated success in motivating teams and mediating conflicts, resulting in increased satisfaction and loyalty. Strong interpersonal communication and multitasking abilities enhance overall team performance. Committed to maintaining high standards of customer excellence through innovative employee incentive programs and effective cost management strategies.
Overview
17
17
years of professional experience
Work History
Department Manager
Lowes Home Improvement
Chino Hills, CA
11.2013 - 06.2025
- Resolved customer complaints and issues promptly and professionally.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Utilized technology and software for inventory management and sales reporting.
- Ensured compliance with all safety regulations in the workplace.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Worked closely with sales associates to complete tasks.
- Managed daily operations, ensuring efficient workflow and productivity.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Customer Service Manager
Walmart
Palmdale, California
03.2008 - 05.2013
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Managed cash transactions efficiently at the central money handling location.
- Maintained compliance with policies and procedures for cash handling operations.
- Assisted customers with check cashing, bill payment, and money orders.
- Answered customer questions about money services.
Education
GED -
Desert Sands Charter High School
Palmdale, CA03-2004
Some College (No Degree) -
Century 21 Real Estate
Ontario, CASkills
- Customer service excellence
- Inventory control
- Sales analysis
- Performance measurement
- Visual merchandising strategies
- Regulatory compliance
- Cash handling
- Workplace safety
- Lead generation techniques
- Operations oversight
- Employee evaluation
- Department leadership
Timeline
Department Manager
Lowes Home Improvement
11.2013 - 06.2025
Customer Service Manager
Walmart
03.2008 - 05.2013
GED -
Desert Sands Charter High School
Some College (No Degree) -
Century 21 Real Estate
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