ELYSE BOLLES
Ocala,FL
Summary
To secure a challenging position as an Administrative Assistant in an established organization that offers professional growth while being resourceful, willing to learn, and flexible.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Support Specialist
State of Florida Health Department
08.2022 - Current
- Conduct about 10 intake interviews a day to assess patient eligibility for services or programs offered by the organization.
- Assisted with administrative tasks such as filing paperwork, updating databases as needed, scanning documents, answering emails, and answering phones.
- Conduct about 40 nutritional assessments for WIC participants that include height, weight, and hemoglobin.
- Conduct about 10 nutrition education sessions on a monthly nutrition topic, preventive care, and safety.
- Attend community outreach.
Administrative Assistant
Strait Plumbing
12.2016 - 01.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Maintained accurate department and customer records. Responded effectively to sensitive inquiries or complaints.
- Composed correspondence, reports and estimates.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Answered phones to direct callers, scheduled appointments, and provided general office information.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Processed financial documents, contracts, expense reports and invoices.
- Generated office correspondence and reports.
- Developed and continuously improved digital filing and document management protocols.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Customer Service Cashier
CVS Health
04.2015 - 10.2016
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided product information and resolved concerns to assist customers.
- Processed merchandise returns and exchanges.
- Computed and recorded totals of transactions.
- Provided efficient and courteous service to customers at all times.
- Worked with coworkers to complete tasks.
Skills
- 10-key proficiency
- Excel spreadsheets
- Word documents
- Intake interviewing
- Patient assessment
- Document management
- Time management
- Database entry and organization
Certification
- CPR Certified
Timeline
Health Support Specialist
State of Florida Health Department
08.2022 - Current
Administrative Assistant
Strait Plumbing
12.2016 - 01.2022
Customer Service Cashier
CVS Health
04.2015 - 10.2016
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