Elyse Brown
Riverside,CA
Summary
Experience in managing customer inquiries while mentoring and guiding team members. Focused on achieving business objectives, improving team performance, and creating a positive work environment. Experienced fast passed high-pressure situations and can adapt to changes. Organized and dependable and can manage multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Downtown Apothecary
08.2022 - 06.2024
- Prioritizing excellent customer service and building strong relationships with customers by identifying needs and offering appropriate services to suit them.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Being adaptable and open to changes as the business evolves and grows.
- Managed inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept store appearance standards by restocking merchandise quickly and neatly organizing displays while also performing routine cleaning duties.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Smoothie Barista
Juice It Up!
12.2021 - 08.2022
- Maintained knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Used POS system to accurately enter orders and process payments.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Restocked ingredients, moving from cold or frozen storage to preparation area.
- Explained product details to customers like ingredients, allergens or preparation methods.
- Kept a clean and organized workspace for optimal productivity and safety.
Retail Cashier
Michaels Arts and Crafts
02.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers locate items and complete purchases
- Maintained a clean and organized work environment, insuring positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
GED -
California Baptist University
Riverside, CA2026
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA05.2021
Skills
- Problem-Solving
- Teamwork and Collaboration
- Customer Engagement
- Reliable and Responsible
- Adaptable and Flexible
- Attention to Detail
Timeline
Retail Sales Associate
Downtown Apothecary
08.2022 - 06.2024
Smoothie Barista
Juice It Up!
12.2021 - 08.2022
Retail Cashier
Michaels Arts and Crafts
02.2020 - 12.2021
GED -
California Baptist University
High School Diploma -
Martin Luther King Jr. High School
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