Elyse Burks
Rio Rancho,NM
Summary
"A good manager can boost positivity, profits & productivity. However, a great manager knows this is only possible through exceptional customer service and a highly motivated team."
Overview
5
5
years of professional experience
Work History
Assistant F&B Manager
Hyatt
Santa Ana Pueblo, NM
06.2020 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Created menus, special offers and promotions to attract customers and boost revenue.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised a team of 20+ employees while providing feedback on their performance.
- Monitored staff performance to ensure that established standards of quality were met.
F&B Supervisor
Hyatt
Santa Ana Pueblo, NM
06.2021 - 06.2022
- Maintained a safe working environment by enforcing sanitation policies and procedures.
- Ensured compliance with local health department regulations regarding food handling practices.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Monitored inventory levels to ensure adequate stock levels at all times.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Maintained accurate records of stock levels and regularly ordered supplies as needed.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Organized special events, including menu selection and staffing requirements.
- Created weekly schedules for F&B staff according to business needs.
Education
High School Diploma -
Keystone High School
04-2006
Restaurant & Hospitality Management Diploma
Penn Foster Career School
Scranton, PASkills
- Labor scheduling
- Menu development
- Sanitation regulations
- Labor management
- Food and beverage operations
- Time Management
- Payroll
- Staff Training
- Menu pricing
- Table management
- Allergen awareness
Accomplishments
- Colleague of the month, September 2024
Timeline
F&B Supervisor
Hyatt
06.2021 - 06.2022
Assistant F&B Manager
Hyatt
06.2020 - Current
High School Diploma -
Keystone High School
Restaurant & Hospitality Management Diploma
Penn Foster Career School
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