Summary
Overview
Work History
Education
Skills
Timeline
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Elyse Carbone

Auburn Hills,Michigan

Summary

Innovative Marketing Student gifted at identifying promotional opportunities, implementing cost-effective marketing initiatives and performing extensive market analysis and research. Motivated professional with 3 years of experience in customer service industry. Passionate about achieving client goals through strong communication and leadership abilities.

Overview

3
3
years of professional experience

Work History

Guest Experience Lead

Lululemon
07.2023 - Current
  • Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
  • Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
  • Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.

Key Leader

Lululemon
04.2021 - 07.2023
  • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.

Educator

Lululemon
08.2020 - 04.2021
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
  • Collaborate with team members to ensure optimal guest experience and support store operations.

Education

Bachelor of Science - Marketing

Oakland University
Rochester, MI
05.2024

Skills

  • New Hire Training
  • Employee Relations
  • High-Volume Environments
  • Attentive Service
  • Conflict Resolution Techniques
  • Team Supervision
  • Retention Strategies
  • Employee Performance Evaluations
  • Guest Satisfaction

Timeline

Guest Experience Lead

Lululemon
07.2023 - Current

Key Leader

Lululemon
04.2021 - 07.2023

Educator

Lululemon
08.2020 - 04.2021

Bachelor of Science - Marketing

Oakland University

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Elyse Carbone