Elyse Fowley
Admin Scheduler
Federal Way,WA
Summary
With ambition to build strong customer relations. Planting seeds of positivity, high-energy, and laughter. Having the ability to create space that ignites a yielding passion for fellow members to work and grow. By demonstrating consistency in words and actions while simultaneously following through on commitments. As well as actively participating as a team player and/or as an independent member for the company.
Overview
14
14
years of professional experience
Work History
Admin Scheduler
Securitas Security Services USA
Seattle, WA
12.2023 - Current
- Communicated schedule changes effectively throughout the organization when necessary.
- Coordinated with other departments regarding resources needed for specific projects.
- Performed data entry into computer systems for tracking purposes.
Site Security Supervisor
Securitas Security Services USA
Seattle, WA
01.2023 - 12.2023
- Given the opportunity to showcase my leadership skills while maintaining customer relations
- Interacting professionally with subordinates and fellow members of leadership
- Working as a team player and/or independent
- Receptive to accepting direction/constructive feedback from members of leadership
- Exuding company core values such as reliability, innovative thinking, and courageousness.
Security Supervisor
Allied Universal
Seattle, WA
05.2021 - 01.2023
- Confidently executing company policies while maintaining customer relations
- Setting a positive tone for work with a pleasant cheerful demeanor and good attitude
- Interacting professionally with subordinates and fellow members of leadership
- Working as a team player and/or independent
- Receptive to accepting direction/constructive feedback from members of leadership
- Exuding company core values such as innovative thinking, courageousness, and responsiveness.
Care Coordinator
Life Force Services
Tacoma, WA
05.2019 - 05.2021
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Call Center Agent
AmeriCall
Tacoma, WA
11.2017 - 05.2019
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
Night Stocker
Walmart
Tacoma, WA
01.2017 - 11.2017
- Unloaded arriving product stock and moved to store display areas.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
- Maintained exceptional attendance records, showcasing dedication and reliability to the employer throughout employment tenure as a Night Stocker.
- Supported management in conducting routine inventory audits for accurate record-keeping purposes.
House Keeper Supervisor
Econo Lodge Hotel
Tacoma, WA
06.2016 - 01.2017
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Evaluated employee performance and developed improvement plans.
- Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Communicated repair needs to maintenance staff.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
Manager
McDonald's
Lakewood, WA
2010.03 - 2016.05
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High school diploma - General
Spanaway Lake High School
06.2003
Skills
- Customer Relations
- Professionalism
- Organizational Skills
- Goal-oriented
- Adaptability
- Critical Thinking
- Feedback/Coaching
- Communication Skills
- Influencing Skills
- Effective Multitasking
- Data Entry
- Microsoft Word
- Microsoft PowerPoint
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company Retreats4-day work week401k matchTimeline
Admin Scheduler
Securitas Security Services USA
12.2023 - Current
Site Security Supervisor
Securitas Security Services USA
01.2023 - 12.2023
Security Supervisor
Allied Universal
05.2021 - 01.2023
Care Coordinator
Life Force Services
05.2019 - 05.2021
Call Center Agent
AmeriCall
11.2017 - 05.2019
Night Stocker
Walmart
01.2017 - 11.2017
House Keeper Supervisor
Econo Lodge Hotel
06.2016 - 01.2017
Manager
McDonald's
2010.03 - 2016.05
High school diploma - General
Spanaway Lake High School
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