Elyse Harvey
Eau Claire,WI
Summary
Elyse Harvey is a Certified Peer Support Specialist, Community Health Worker, and Parent Partner dedicated to empowering individuals and families through advocacy, support, and education. Drawing from her extensive lived experience, Elyse brings compassion and authenticity to her work with parents, children, and communities impacted by systems involvement.
Her personal journey includes navigating child welfare, mental health challenges, and recovery from substance use, as well as overcoming barriers associated with the criminal justice system. Elyse’s interracial marriage and shared lived experiences with her spouse further deepen her understanding of cultural dynamics, resilience, and community healing.
With a trauma-informed, strengths-based approach, Elyse is committed to creating safe spaces for growth, connection, and long-term recovery. Her work centers on walking alongside others with empathy and purpose—uplifting voices that have been silenced and helping families thrive.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parent Support
Eau Claire County Department of Human Services
01.2025 - Current
- Scheduled and attended family and individual meetings to set family goals and achievement plans.
- Assisted diverse populations by leveraging cultural competency skills in service delivery.
- Developed trusting relationships with parents through consistent communication and empathy, fostering a supportive partnership.
- Established partnerships with local organizations to expand available support networks for families.
- Utilized experience in child welfare system to better serve parents.
Parent Partner/Peer Support
Northwest Counseling and Guidance Clinic
01.2022 - Current
- Enhanced family engagement by providing support and resources tailored to individual needs.
- Connected families with community resources to address various challenges such as housing, food insecurity, and healthcare access.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Trainer / SR Credit Specialist
DM Services Inc
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Customer Traac
01.2019 - 01.2021
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Line Worker / Production
Maletto Packaging
01.2013 - 01.2014
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Used equipment properly to avoid workplace hazards or injuries.
Supervisor
50 / 50 Factory Outlet
01.2012 - 01.2013
Crew Member
Arby's
01.2011 - 01.2012
Education
HSED -
Mckinley Charter School
Eau Claire, WI01.2004
Certified Peer Support Specialist -
Eau Claire, WI01.2023
Skills
- Parent Partner / Mentor
- Ability to connect with mentee
- Great communication skills
- Provided referrals to various community services
- Shared lived experience to benefit consumers recovery
- Maintain record of contact with consumers
- Ability to adapt quickly
- Time management skills for myself and others
- Dependable and responsible
- Peer advocacy
- Mental health awareness
- Self-care techniques
- Stress reduction
- Relapse prevention
Certification
Certified Peer Support Specialist
Community Healthcare Worker
Timeline
Parent Support
Eau Claire County Department of Human Services
01.2025 - Current
Parent Partner/Peer Support
Northwest Counseling and Guidance Clinic
01.2022 - Current
Trainer / SR Credit Specialist
DM Services Inc
01.2021 - 01.2022
Customer Service Representative
Customer Traac
01.2019 - 01.2021
Line Worker / Production
Maletto Packaging
01.2013 - 01.2014
Supervisor
50 / 50 Factory Outlet
01.2012 - 01.2013
Crew Member
Arby's
01.2011 - 01.2012
HSED -
Mckinley Charter School
Certified Peer Support Specialist -
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