Elyse Lucius
Henderson,NV
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Signature Hotel By MGM Resorts
05.2010 - 09.2012
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experiences for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Balanced cash drawer accurately at end of each shift, ensuring accountability for all transactions processed during work hours.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
Administrative Assistant
Las Vegas Metropolitan Police Dept
04.2007 - 05.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent service through prompt responses to officer's inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Master of Arts - Psychology
Regis University
Denver, CO06.2008
Bachelor of Arts - Social Studies Education
Regis University
Denver, CO05.2006
Skills
- Problem-solving skills
- Hospitality services
- Credit and cash payments
- Oral and written communications
Certification
- Qualified Paralegal Studies Certificate - American Bar Association Approved Programs.
Timeline
Front Desk Agent
The Signature Hotel By MGM Resorts
05.2010 - 09.2012
Administrative Assistant
Las Vegas Metropolitan Police Dept
04.2007 - 05.2009
Master of Arts - Psychology
Regis University
Bachelor of Arts - Social Studies Education
Regis University
- Qualified Paralegal Studies Certificate - American Bar Association Approved Programs.
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