Elyse Reid

Handled specimens received for medical testing while maintaining integrity for testing and patient care according to company and industry standards. Helped staff on the floor with questions technical questions regarding procedure or specimen handling and attendance. Investigated situations that were escalated for review. Communicated with other departments and clients to resolve issues. Prepared and maintained comprehensive productivity reports to highlight developments for management review. Planned daily work assignments taking staffing availability, workload, and seasonal changes into account and moved staff to meet evolving needs. Entered attendance and Paid Time Off and Sick Pay requests. Worked with management to review department procedure and update when applicable.

Ordered and maintained product on shelves. Worked with management to plan store displays according to seasonal demands. Communicated company needs with vendors and reviewed invoices for accuracy. Assisted costumers with questions or concerns in a friendly and efficient manner. Rang up transactions and counted change accurately. Maintained certification on company and Federal regulations for money transfer services.

Generated repeat business through exceptional customer service. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.