Elyse Rodriguez
Santa Barbara,CA
Summary
Bring my strong work ethic, reliability, team player and trustworthiness to The agency and the community. Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dedicated Services and support-secretary lll with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Services and Support - Secretary III
Tri-Counties Regional Center
01.2020 - Current
- Supports a team of 13-14 service coordinators as needed Generate reports, correspondence, documents, and memoranda as needed for team
- Create tables, forms – OD (officer of the day) schedule, sign out books, schedule for team and any other tables and/or forms needed by team
- Update information, lists, reports, contracts as needed for team
- Request for medical records in a 3-day turnaround time from date received
- Assist as backup to point person with facility issues such as building repair or service calls.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
HR-Receptionist- Bilingual
Tri Counties Regional Center
01.2019 - 01.2020
- Provide general information about the organization to callers and to the public
- Updating lists, reports and contacts for office as needed
- Gathering data to compile safety program reports monthly, quarterly, and annually
- Assisting and supporting teams, colleges in any other areas when needed and able.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
One Hour Martinizing
01.2013 - 01.2019
- Provide customer service with courtesy, tasks include answering phones, provide quotes, tagging garment's and organize them accordingly, data entry (take orders & entering invoices)
- Manage cash register and ensure cash accuracy
- Reconcile and balance deposits at the end of each day
- Communicate well with team members and management, to sustain work efficiency in a timely manner.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Sociology
Santa Barbara City College
Santa Barbara, CA01.2019
Skills
- MS Word
- Excel
- Power point
- Outlook
- Box
- GroupWise
- DocuSign
- Bilingual (English/Spanish)
- Statewide Search
- E-charts
- ADP
- BEI Certified
- PCT Certified
- Meeting Coordination
- Customer Service
- Office Administration
- Appointment Scheduling
- Database Management
- Organization
- Meeting Support
- Report Writing
- Inter-Office Communications
- Multi-Line Phone Systems
- Confidentiality Understanding
- File Systems Management
- Problem Solving
- Organizational Skills
- Multitasking Abilities
- Time Management
- Event Planning
- Administrative Support
- Attention to Detail
Volunteer Experience
- Relay for Life
- Challengers Baseball for the Disabled (Santa Barbara Chapter)
- United Way Day of Caring
- Multiple Sclerosis Foundation
- Santa Barbara Buddy Walk
References
References upon Request
Languages
Spanish
Native or Bilingual
Timeline
Services and Support - Secretary III
Tri-Counties Regional Center
01.2020 - Current
HR-Receptionist- Bilingual
Tri Counties Regional Center
01.2019 - 01.2020
Customer Service Representative
One Hour Martinizing
01.2013 - 01.2019
No Degree - Sociology
Santa Barbara City College
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