Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Elyse Rush

Patient Care Coordinator
Cleveland,OH

Summary

Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at Cleveland Clinic. Skilled in HIPAA compliance and customer service, adept at managing patient records and improving care delivery. Achieved significant reductions in wait times through effective appointment scheduling, demonstrating exceptional organizational and multitasking abilities. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
years of professional experience

Work History

Optum, UnitedHealth Group

Patient Care Coordinator
05.2024 - Current

Job overview

  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.

Cleveland Clinic

Patient Service Specialist
11.2022 - 04.2024

Job overview

  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.

Cleveland Clinic Main Campus

Patient Care Nursing Assistant
04.2018 - 11.2022

Job overview

  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.
  • Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
  • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
  • Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
  • Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
  • Performed non-invasive medical procedures such as blood glucose monitoring, wound care management, and catheter maintenance under nurse supervision.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Ensured continuity of care through effective shift handover by sharing vital information about patients'' status with incoming nursing personnel.
  • Assisted in the orientation of new Patient Care Nursing Assistants, sharing best practices for efficient provision of quality patient care.
  • Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
  • Streamlined nursing team communication by maintaining accurate and up-to-date patient records, ensuring timely response to changes in condition.
  • Participated in continuing education opportunities to stay current on industry trends and enhance knowledge base for improved job performance.

Panera Bread

Catering Coordinator
08.2017 - 04.2018

Job overview

  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Ensured seamless execution of events with diligent planning and attention to detail.
  • Streamlined catering operations by efficiently managing inventory and food ordering processes.

Panera Bread

Shift Supervisor
05.2014 - 08.2017

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.

Education

North High School
Eastlake, OH

High School Diploma
06.2015

University Overview

  • [Number] GPA3.6
  • [Student Organization or Club Name] Academic Decathlon
  • Extracurricular Activities: [Activity]Cross Country Team

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Appointment Scheduling
  • Multitasking ability
  • Customer Service
  • Attention to Detail
  • Patient Care
  • Medical Terminology
  • Patient Records Management
  • Office Administration

Timeline

Patient Care Coordinator

Optum, UnitedHealth Group
05.2024 - Current

Patient Service Specialist

Cleveland Clinic
11.2022 - 04.2024

Patient Care Nursing Assistant

Cleveland Clinic Main Campus
04.2018 - 11.2022

Catering Coordinator

Panera Bread
08.2017 - 04.2018

Shift Supervisor

Panera Bread
05.2014 - 08.2017

North High School

High School Diploma

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Elyse RushPatient Care Coordinator