Elyse Sealey
Houston,TX
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
CycleBar
Houston, TX
01.2022 - Current
- Assisted in the recruitment, selection, onboarding, and training of new employees, ensuring a smooth transition into the team
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Demonstrated strong leadership skills by being an example and actively participating in all sales challenges and goals, and was able to exceed them by 15% month-over-month
- Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and generate leads; increased new leads by 28% though effective grassroots marketing campaigns
- Created comprehensive reports on sales performance metrics including revenue growth, conversion rates, and average order value
- Developed strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty
Server/Bartender
House of Blues
Houston, TX
09.2023 - 12.2023
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Effectively upsold menu items to increase sales revenue
- Managed cash transactions accurately and efficiently using POS system
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
- Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours
Patient Care Coordinator
LaserAway
Houston, TX
12.2022 - 05.2023
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Utilized CRM software to track leads, manage customer information, and streamline the sales process
- Consistently meet sales goal of $25,000 month-over-month
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
- Managed a high volume of outbound calls daily while consistently meeting quality standards for call handling metrics such as average handle time (AHT) and first call resolution (FCR)
- Participated in ongoing training programs to enhance product knowledge, sales skills, objection handling techniques, and closing strategies
Account Manager and Gym Manager
Legends Boxing
06.2021 - 01.2022
- Process transactions; internal and external
- Purchase inventory, place small orders for members, make purchase orders for supplies
- Sell memberships and retail products; able to maintain 25% close rate as well as meet high retail expectations
- Promote and maintain brand values and mission through community engagement and outreach including but not limited to; health assemblies for schools, free public workouts, cross-marketing campaigns with Athleta
- Create and maintain positive relationships with members, and increase response rate by 30%
- Engage with community by hosting events and tables to drive interest and membership sales
Senior Spa Associate
Hand & Stone Massage and Facial Spa
Houston, TX
01.2021 - 06.2021
- Trained new hires on front desk procedures including check-in/check-out processes, handling payments etc
- Demonstrated proficiency in using various software applications such as booking systems or point-of-sale (POS) systems (Zenoti, Acuity)
- Suggested improvements in operational procedures resulting in streamlined processes and increased productivity
- Leveraged problem-solving skills to resolve conflicts between guests or staff members diplomatically
- Consistently exceeded monthly sales targets by 20% through effective product knowledge and persuasive selling techniques
Team Member
Creamistry
Houston, TX
09.2020 - 02.2021
- Operated cash register accurately for cash transactions and processed credit card payments efficiently
- Followed health code regulations regarding food safety practices while handling ice cream products
- Maintained a clean and organized workspace, including washing dishes, sanitizing surfaces, and restocking supplies as needed
- Maintained a positive attitude during busy periods while delivering prompt service to ensure customer satisfaction
- Prepared ingredients daily including but not limited to; preparing baked items, chopping produce, mixing dairy and non-dairy bases, restocking pre-packaged items
Sales Associate
AtHome
Sugar Land, TX
04.2020 - 09.2020
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Ticket, arrange and display merchandise to promote sales
- Sell or arrange for delivery insurance, financing, or service contracts for merchandise
Sales Associate
Zumiez
Houston, TX
11.2018 - 04.2020
- Implement or monitor processes to reduce property or financial losses
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout using cash register, and accept cash or charge card for purchases
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
Hostess
Gerry's Grill
Houston, TX
09.2017 - 08.2019
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of tables
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages
- Assist with preparing and serving food and beverages
- Plan parties or other special events and services
Education
High school diploma -
05.2019
Associate's degree -
Skills
- Customer Relationship Management (CRM)
- Staff Supervision
- Social Media Management
- Promotional planning
- Graphic and Media Design
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Certification
- CPR Certification
- Nail Technician License
- Food Handler Certification
- TABC Certified
Timeline
Server/Bartender
House of Blues
09.2023 - 12.2023
Patient Care Coordinator
LaserAway
12.2022 - 05.2023
Assistant Manager
CycleBar
01.2022 - Current
Account Manager and Gym Manager
Legends Boxing
06.2021 - 01.2022
Senior Spa Associate
Hand & Stone Massage and Facial Spa
01.2021 - 06.2021
Team Member
Creamistry
09.2020 - 02.2021
Sales Associate
AtHome
04.2020 - 09.2020
Sales Associate
Zumiez
11.2018 - 04.2020
Hostess
Gerry's Grill
09.2017 - 08.2019
High school diploma -
Associate's degree -
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