Elyse Sonnen
Houston,TX
Summary
Seeking an opportunity to utilize administrative and customer service skills in order to execute a more dynamic and structured environment.
Overview
9
9
years of professional experience
Work History
Valet and Shuttle Operations- Denver Health
LAZ Parking
Denver, CO
06.2021 - 05.2022
- Ensure all duties are carried out by valet and shuttle drivers daily
- Supervise ingress and egress of vehicles
- Ensure all valet/shuttle drivers are properly dressed and clocking in and out on time
- Responsible for making sure valet and shuttle drivers provide great customer service and work in a professional and welcoming manner
- Assist customers in the right direction and ensure shuttle driver is picking up/dropping off patrons in a safe and friendly manner
- Handle any claims for any damages or concerns that the guest may have
- Manage valet revenue and record amount in billing to be reflected in monthly financial report
- Maintained clean and neat shuttle for passenger comfort.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Commercial Project Manager
LAZ Parking
Denver, CO
11.2017 - 05.2021
- Responsible for building relationships with clients and business retention
- Assist in training new employees and/or assistant managers
- Organize and manage operations within LAZ Parking
- Responsible for preparing daily, weekly, monthly and annual financial reports
- Maintaining the upkeep of garage equipment and cleanliness of the garage
- Review and dissect the surrounding market rate structures
- Ensuring revenue is increased while managing expenses and providing customer satisfaction
- Review and adjust proposed parking and maintenance agreement
- Reported regularly to managers on project budget, progress and technical problems.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Oversaw daily operations to ensure high levels of productivity.
- Managed on-site evaluations, internal audits and customer surveys.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Youth Care Specialist
The Children's Center
San Antonio, TX
01.2017 - 04.2017
- Provide essential basic childcare and supervision to children residing in the Emergency Shelter
- Dress, feed, bathe and supervise activities for children
- Interact with all children in a positive manner, always providing a nurturing and secure environment as well as ensuring
- Their overall safety and welfare in accordance with written policy and procedures
- Completion of critical reports, detailing daily activities, maintain log on incidents
- Assist in general facility upkeep
- Attend ongoing staff meetings and trainings
Front Desk Associate
Amazing Lash Studio
San Antonio, TX
03.2016 - 08.2016
- Organization of customer files
- Check in/Check out customers and purchases
- Check emails, answer calls, call back customers, schedule appointments
- Input customers information and file
- Perform consultations for customer’s service
- Ensure store is clean and maintained and products are stocked
- Keep inventory of all products that come into the store and all products that are checked out
- Open/Close Register at the beginning and end of shift to ensure all cash is accounted for
Assistant Audit Manager- AT&T Center
LAZ Parking
San Antonio, TX
10.2015 - 03.2016
- Developed an effective parking and transportation management system that ensures quality customer service to the
- T&T Center patrons, staff, and guests
- Planed, managed, oversee, and developed policies for parking services, parking facilities and transportation services
- Interact with patrons, staff, employees, and others as appropriate in a diverse and multicultural environment
- Provided leadership in the management of assigned personnel, development of creative ideas, and application of new technology using continuous process improvement and the creative pursuit of new ideas
- Knowledge of all Microsoft Office software and able to learn and use institutional software systems
Valet Supervisor
LAZ Parking
San Antonio, TX
04.2014 - 05.2017
- Ensure all valet are on time for scheduled shifts and clock in and out
- Supervise ingress and egress of all events at each property
- Responsible for making sure valet act in a professional manner and carry out the duties in compliance with the client
- Ensure there is adequate staff for each shift and/or event
- Conduct payroll for all valet in hotels and event properties
- Build client relationships
- Responsible for training new employees
- Audit valet and cashier revenue for each event held at event property
- Completed claim check, vehicle damage and billing dispute forms.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Entered guest vehicle information and location in computerized valet parking system.
Education
University of The Incarnate Word
San Antonio, TXHigh School Diploma -
Oliver Wendell Holmes High School
San Antonio, TX06.2013
Skills
- Confidently handle all scheduling and management of calendars
- 70 wpm
- Data Entry, Revenue and Balancing
- Ability to work with limited supervision
- Demonstrates a sense of urgency and timeliness
- Payroll and Scheduling
- Flexibility with time management and communicating with team and/or supervisor
- Approachable and communicate ideas in order to seek improvement
- Intermediate in Microsoft Office
Timeline
Valet and Shuttle Operations- Denver Health
LAZ Parking
06.2021 - 05.2022
Commercial Project Manager
LAZ Parking
11.2017 - 05.2021
Youth Care Specialist
The Children's Center
01.2017 - 04.2017
Front Desk Associate
Amazing Lash Studio
03.2016 - 08.2016
Assistant Audit Manager- AT&T Center
LAZ Parking
10.2015 - 03.2016
Valet Supervisor
LAZ Parking
04.2014 - 05.2017
University of The Incarnate Word
High School Diploma -
Oliver Wendell Holmes High School
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