Elyse Vincent
Clearwater,FL
Summary
Self-motivated Office Manager brings proven leadership, organizational and customer relations skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Prioritize projects and multitask effectively to achieve project goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
TK Elevator
07.2022 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamline office operations by implementing efficient filing systems and organizational strategies.
- Support department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Responsible for reviewing and approving invoices, accounts receivables, write-offs, and credits
- Process new hire paperwork for employees as necessary and all Branch HR functions for union and non-union employees
- Perform branch accounting tasks as needed including billings, accounts receivable, accounts payable, operations administration, invoices, payroll, and other matters as requested.
- Provide status to National Accounts and customers on open work orders and completed callbacks.
- Act as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
- Create parts requisitions and receive parts. Review weekly report of un-received invoices.
- Complete payroll entry forms.
- Complete service contract change requests and attaches all relevant information to the existing contracts
- Maintain branch fleet with accurate vehicle assignment, gas card, vehicle assignment, vehicle registration.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
New Installation/Modernization Coordinator
TK Elevator
10.2021 - 07.2022
- Enhanced operational efficiency through coordination of modernization and new installation projects
- Gathered and organized materials to support operations, including state permits, material purchase orders, elevator inspections, turnovers and final acceptances.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Create parts requisitions and manage all vendor invoicing and payments related to New Installation and Moderation line of business.
- Handled all new hire paperwork and initial safety training.
- Assisted with weekly payroll and data entry for field mechanics.
- Allocated monthly expenses in Oracle.
Senior Office Assistant
Pasco-Hernando State College
02.2021 - 10.2021
- Assisted students, faculty, and staff with inquiries regarding all admissions and student records policies and procedures.
- Responded to inquiry and document requests, and initiate any follow-up mailings.
- Processed student applications and all supporting documents required for admission.
- Processed all documents pertaining to student records.
- Initiated electronic requests for transcripts from other institutions and replies to requests for PHSC transcripts.
- Processed change of data, grade changes, and all accompanying documents.
- Assisted in production and distribution of diplomas and certificates of completion.
- Performed routine clerical work including data entry and mail.
ESE Paraprofessional
Hernando County School District
09.2020 - 01.2021
- Assist teacher by working with individuals or groups in the training of basic academic, social and physical skills necessary to care for individual needs.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
- Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and counselors to ensure a comprehensive approach to supporting each student's individual needs.
- Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
Bartender
Thunder Valley Casino Resort
04.2013 - 09.2020
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Worked under pressure amid distractions and interruptions in a fast-paced environment.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Speech and Language Assistant
San Felipe Del Rio Consolidated Independent School District
10.2011 - 02.2013
- Scheduled appointments and meetings for Special Education Administration.
- Facilitated correspondence between teachers, administrative staff, the special education department, and parents.
- Worked with various cultural and ethnic groups in a tactful, effective manner.
- Created daily lesson materials, visuals and digital presentations to supplement lesson plans.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Helped develop, review and implement student's individualized education plans.
- Maintained each student's confidential and cumulative education files.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
Legal Secretary
W. Scott Wilson
11.2010 - 05.2011
- Prepared legal correspondence for legal assistants and attorneys.
- Developed and maintained filing and retrieval systems.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Diligently edited legal correspondence for grammar and spelling.
- Received and placed telephone calls to clients and prospective clients.
- Created, indexed and maintained client binders.
- Created expense reports and time sheets.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA05.2011
Bachelor of Arts - Homeland Security and Emergency Preparedness
Virginia Commonwealth University
Richmond, VA05.2011
Skills
- Office Management
- Organizational Skills
- Office Administration
- Customer Service
- Excellent multi-tasking ability
- Scheduling and calendar management
- Administrative Support
- Data Entry
- 65 WPM typing speed
- Microsoft 365
- Oracle, Basware, SharePoint, Pronet, Service Sight, Power BI, KPA, Appian, Concur, Ariba Monday, Google sheets
Certification
- Certified Notary Public, Florida, valid through 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
TK Elevator
07.2022 - Current
New Installation/Modernization Coordinator
TK Elevator
10.2021 - 07.2022
Senior Office Assistant
Pasco-Hernando State College
02.2021 - 10.2021
ESE Paraprofessional
Hernando County School District
09.2020 - 01.2021
Bartender
Thunder Valley Casino Resort
04.2013 - 09.2020
Speech and Language Assistant
San Felipe Del Rio Consolidated Independent School District
10.2011 - 02.2013
Legal Secretary
W. Scott Wilson
11.2010 - 05.2011
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Bachelor of Arts - Homeland Security and Emergency Preparedness
Virginia Commonwealth University
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