Elyse Eleazer
Burns,TN
Summary
I am seeking a position that will utilize my knowledge and provide stability for a long term career. I am a hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Patient Support Specialist /Insurance Verification Specialist
SEES Group
, TN
06.2021 - Current
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Handled incoming phone calls and scheduled appointments.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Enter medical insurances accurately.
- Verify benefits for each patient and create patient estimates for each office visit.
- Obtain referrals & authorizations when needed.
Patient Services Associate/Medical Receptionist
Dickson Medical Associates
05.2019 - 06.2021
- Schedule and check in patient’s for appointments and testing
- Collect copays
- Sort, deliver and file all documents mailed or faxed to office
- Verify insurance and take payments
- Answer incoming phone calls for multiple providers
- Float to multiple provider offices when needed
- Patient referrals per provider request
Rural Mail Carrier Associate
United States Postal Service
03.2018 - 05.2019
- Sort and case mail for 400-500 residential/business addresses according to line of travel in mail route
- Accurately mark packages according to line of travel in mail route
- Deliver mail and packages to appropriate residential/business address accurately and efficiently
- Request signatures from customers for accountable articles/packages on mail route
- Pick up articles/packages from residential/business locations being sent out by customer
- Return to office by designated time each day
- Make accurate changes to mail case when customers move/or request other changes.
Revenue Specialist
DaVita
02.2017 - 03.2018
- Identify trends and perform root cause analysis on unpaid and underpaid claims
- Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
- Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives
- Researched customer accounts for accuracy in billing information.
- Maintained up-to-date contact information for each case under review.
- Collaborated with other departments to resolve customer disputes in a timely manner.
Customer Service /Sales Representative
Sole Supports, Inc
05.2013 - 01.2017
- Receive phone calls from physicians and patients on a daily basis regarding new and pending orders
- Input caller information into computer and resolved any issues caller had
- Place orders for materials, check status on orders to made sure orders was shipped out timely
- Open new accounts
- Answer and direct phone calls when receptionist is out
- Greet patients that come to our facility to be fit for orthotics
- Collect money from the patients to purchase orthotics and called when orthotics were complete
- Schedule a date and time for the patient to come and pick up orthotics.
Front Desk /CCHT
Fast Pace Clinic
10.2011 - 05.2013
- Schedule and check in patient’s for appointments and testing
- Collect copays
- Sort, deliver and file all documents mailed or faxed to office
- Verify insurance and take payments, perform initial patient check-in by taking vitals and recording them
- Administer medication per doctor’s orders.
Data Entry Technician
Renal Advantage, Inc
11.2008 - 05.2010
- Input daily flow charts into the computer, completed end of the month reports and provided back-up
- Support for the receptionist.
Data Entry Technician
Dialysis Clinic, Inc
06.2007 - 10.2008
- Input daily flow charts into computer, completed end of the month reports
- Provided back-up support for the receptionist.
Patient Care Technician
- Set up, tested, tore down, and cleaned dialysis machines
- Cannulated patients’ access or grafts
- Attached and detached patient from dialysis machines
- Monitored patients’ vitals during treatment and seen to their comfort
- Redressed station for the next patient assembled dialysis packages for next day,
- Completed the flow chart on each patient.,
- Set up, test, tore down, and cleaned dialysis machines
- Cannulated patients’ access or grafts
- Attached and detached patient from dialysis machines
- Monitored patients’ vitals during treatment and seen to their comfort
- Redressed station for next patient assembled dialysis packages for the next day
- Completed the flow chart on each patient.
Education
CNA Course - Patient Care
NHC Rehabilitation
Dickson, TN10.2011
Medical Terminology and Medical Coding II Proficient in Microsoft Word, Microsoft Outlook, MS Word, Excel and Internet Completed CNA class -
Tennessee Technology Center, NHC Rehabilitation Center
08.2007
Hickman County High School
05.2004
Skills
- Call Center Operations
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Data Entry
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Customer Relations
- Call Documentation
- Problem-Solving Abilities
- Inbound and Outbound Calling
- Courteous Demeanor
- Critical Thinking
- Active Listening
- Patient Relations
References
References available upon request.
Timeline
Patient Support Specialist /Insurance Verification Specialist
SEES Group
06.2021 - Current
Patient Services Associate/Medical Receptionist
Dickson Medical Associates
05.2019 - 06.2021
Rural Mail Carrier Associate
United States Postal Service
03.2018 - 05.2019
Revenue Specialist
DaVita
02.2017 - 03.2018
Customer Service /Sales Representative
Sole Supports, Inc
05.2013 - 01.2017
Front Desk /CCHT
Fast Pace Clinic
10.2011 - 05.2013
Data Entry Technician
Renal Advantage, Inc
11.2008 - 05.2010
Data Entry Technician
Dialysis Clinic, Inc
06.2007 - 10.2008
Patient Care Technician
CNA Course - Patient Care
NHC Rehabilitation
Medical Terminology and Medical Coding II Proficient in Microsoft Word, Microsoft Outlook, MS Word, Excel and Internet Completed CNA class -
Tennessee Technology Center, NHC Rehabilitation Center
Hickman County High School
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