Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Additional Information
Personal Information
Timeline
Hi, I’m

Elyse Rhiannon Hood

Norfolk,USA
Elyse Rhiannon Hood

Summary

I am passionate about helping others overcome challenges and achieve their goals. I leverage my extensive experience in various management roles across diverse industries to provide clients with business consulting and professional coaching services. I have a strong track record of success in delivering solutions that enhance performance, productivity, and profitability.

Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field.

Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.

Seasoned Consultant with background in developing and implementing successful business strategies. Strong track record in identifying opportunities for operational improvement, driving efficiency, and facilitating change management initiatives. Demonstrated skills in project management, strategic planning and team leadership. Significant contributions made to enhance organizational growth and profitability in previous roles.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

28
years of professional experience
17
Certification

Work History

Society for Creative Anachronism, Inc.

Research and Ceremony Specialist, Barony of Marinus
01.2011 - 01.2012

Job overview

  • Provided guidance and support to ceremony participants, addressing their individual concerns and challenges
  • Managed ceremony logistics, including scheduling, materials preparation, and room setup
  • Coordinated participants to provide additional insights during program sessions
  • Maintained accurate records of awards given for reporting purposes
  • Ensured compliance with all relevant policies, procedures, regulations, or standards related to the program content area
  • Demonstrated cultural sensitivity when working with diverse groups of participants from different backgrounds
  • Provided individualized consultation to participants who required additional support in research and submission of items
  • Identified and addressed any barriers or obstacles that hindered participant submissions or progress questions
  • Facilitated and led program sessions, ensuring a positive and engaging learning environment

American Red Cross
Norfolk, USA

Regional Disaster Client Casework Lead
08.2010 - 01.2012

Job overview

  • Disaster Management Team member responsible for regional Case Management response
  • Duties include but are not limited to: Deployment and management of case management staff
  • Adherence to training and deployment compliance
  • Review of entered case information for completeness and disbursement
  • Compilation of daily reports for open cases, new cases, closed cases, and financial disbursement amounts

American Red Cross
Norfolk, USA

Disaster Client Casework (Recovery)
07.2023 - Current

Job overview

  • Conduct follow-up for clients within 72 hours of the case being opened by the Disaster Action Team or Caseworker
  • May also conduct Intake and provide Financial Assistance to qualified clients if case was not opened by DAT
  • Conduct Follow-up and Recovery Planning Services
  • Provide Internal Referrals and External Referrals
  • Assist with problem-solving and advocacy upon request
  • Use RC Care to document services according to the Client Care Program Standards and Procedures and RC Care Job Tools
  • Services may be provided in person or virtually
  • Work with community recovery partners to plan for community recovery needs and long-term recovery activities

Keys2success
Norfolk, USA

Peer Recovery Support Specialist - Crisis and Stabilization Team
05.2023 - Current

Job overview

New Directions Consulting LLC
Norfolk, USA

Sole Proprietor
04.2022 - Current

Job overview

  • Developed and implemented strategic business plans to drive growth and increase profitability
  • Oversaw budgeting and financial management, ensuring the company's financial health
  • Created effective marketing strategies to promote the business and attract new customers
  • Utilized social media platforms to expand brand awareness and engage with target audience
  • Developed partnerships with other businesses to enhance product offerings or reach new markets
  • Maintained high levels of customer satisfaction through exceptional service delivery
  • Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
  • Managed cash flow, accounts payable/receivable, and financial reporting processes
  • Developed and maintained a strong brand image through consistent messaging and visual identity
  • Services offered: Business support and consulting, IFC Professional Coaching, Travel Professional, Wealth Management/Planning, HR and Business Consulting, Talent Management, Artist Management

Valiant Entertainment LLC
Norfolk, USA

Sole Proprietor
01.2014 - Current

Job overview

  • Business Planning and Strategy
  • Product Development
  • Administration of finances
  • Ordering and Inventory Control
  • Produce cosmetic products for resale
  • Produce herbal products for resale
  • Formulate and implement robust business plans and strategies
  • Led successful product development initiatives ensuring high-quality output
  • Administer financial activities, enhancing profitability and cost-effectiveness
  • Produce aromatherapy products for resale

Society for Creative Anachronism, Inc.

Event Organizer
01.2010 - Current

Job overview

  • Managed event budgets ranging from $3,000 to $25,000 ensuring cost-effective solutions without compromising quality
  • Led a team of 15 event staff members in delivering exceptional customer service throughout the planning and execution phases
  • Planned and executed events, including local and regional events
  • Managed event logistics such as venue selection, vendor coordination, and budget management
  • Collaborated with stakeholders to understand their event objectives and developed customized event plans to meet their needs
  • Negotiated contracts with vendors to ensure cost-effective services while maintaining high-quality standards
  • Coordinated all aspects of event setup, including logistical concerns, seating arrangements, and decorations
  • Created detailed timelines and schedules for each event to ensure smooth execution from start to finish
  • Managed on-site staff during events, providing clear instructions and support throughout the event
  • Conducted post-event evaluations to gather feedback from participants and identify areas for improvement
  • Implemented innovative ideas to enhance the overall attendee experience at events
  • Maintained strong relationships with key stakeholders such as venues, caterers, entertainers, and suppliers
  • Handled budget tracking for each event by monitoring expenses against allocated funds
  • Ensured compliance with health & safety regulations at all times during events
  • Developed creative themes or concepts that aligned with stakeholder's image for the event
  • Liaised between clients/vendors/venue staff before/during/after an event, ensuring smooth operations
  • Provided exceptional customer service by promptly addressing any concerns or issues raised by participants
  • Managed multiple projects simultaneously while meeting deadlines within a fast-paced environment
  • Implemented cost-saving measures without compromising the quality and impact of events
  • Developed and maintained event budgets, tracking expenses and ensuring financial targets were met
  • Coordinated with external vendors to secure necessary permits/licenses for events

City of Norfolk Elections Department
Norfolk, USA

Election Chief Officer
01.2010 - Current

Job overview

  • The Chief Officer is an experienced officer of election and receives more in-depth training; supervises and oversees all officers of election and polling place operations on Election Day
  • The chief is responsible for ensuring polls open and close on time and all supplies, forms and ballots are verified and accounted for
  • The Chief can answer most questions on Election Day and knows how and when to escalate issues to the General Registrar or other authorities
  • Picks up election materials and supplies
  • Contacts and coordinates team members
  • Reaches out to polling place owners
  • Swears/affirms all officers of election and pages
  • Assigns duties

YWCA
Norfolk, USA

Crisis Services Specialist
05.2024 - 10.2024

Job overview

  • Respond to crisis accompaniment requests and provide appropriate services based on the SART model protocol
  • Respond to referrals from the Virginia Sexual and Domestic Violence Action Alliance statewide hotline
  • Provide in-person and telephone crisis intervention counseling and advocacy services, including safety planning and suicidal assessments to clients
  • Respond to crisis situations involving program participants
  • Maintain client case records within electronic case management, scheduling software, and any data/grant management software as required by the agency and in accordance with ethical guidelines, policy, and procedures
  • Collect statistical data and other information needed for grant reporting
  • Maintain client confidentiality as outlined in the YWCA SHR policy and procedures
  • Adhere to the YWCA SHR’s Mandated Reporter Policy in collaboration with law enforcement, forensic and medical personnel, and other allied professionals
  • Prepare and deliver in-service programs and training for agency volunteers, new staff, and community partners on topics related to the mission of the YWCA
  • Pursue on-going training and education regarding interpersonal violence; trauma-informed counseling techniques, community resources, and other related topics
  • Attend staff meetings and client case reviews and scheduled in-service training as assigned
  • Performs other duties as assigned

WESTAT National Assessment Of Educational Progress
, VA

Assessment Administrator
12.2023 - 05.2024

Job overview

  • Communicated professionally in written and verbal forms with team members, clients and staff.
  • Monitored testing sites and regulation adherence.

Westat
, USA

Assessment Administrator
12.2023 - 04.2024

Job overview

  • Administer assessment sessions using tablets in schools
  • Prepare the room and set up equipment
  • Check student attendance and read directions aloud to students
  • Monitor the assessment sessions using NAEP tablet
  • Answer student questions using prepared guidelines
  • Collect assessment materials when the assessment is complete
  • Ensure quality control is achieved
  • Pack assessment equipment

Kindred Spirit
Norfolk, USA

Retail Store Manager
11.2013 - 07.2017

Job overview

  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
  • Developed and executed marketing campaigns to increase foot traffic and promote new products
  • Managed a team of 5-7 employees, providing training, coaching, and performance evaluations
  • Achieved a 250% increase in sales revenue through strategic pricing adjustments, inventory sales analysis, and promotional events
  • Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
  • Collaborated with vendors to negotiate favorable terms for merchandise procurement while maintaining quality standards
  • Developed strong relationships with key customers through personalized interactions, resulting in increased loyalty and repeat business
  • Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
  • Loss prevention measures

Society for Creative Anachronism, Inc.

Regional Records Manager (Atlantian College of Heralds - Order of Precedence Clerk)
01.2012 - 05.2013

Job overview

  • Managed and maintained the electronic award records system, ensuring the accuracy, and confidentiality of PII
  • Led a team of 5 deputies in daily operations to ensure timely processing and accurate documentation
  • Collaborated with submitting heralds to ensure proper documentation practices and resolve any discrepancies or issues
  • Collaborated with stakeholders to develop electronic forms to facilitate reporting and streamline the process
  • Collaborated with IT department on troubleshooting technical issues related to the awards records system
  • Developed and maintained effective relationships with external members to facilitate smooth error correction process

Society for Creative Anachronism, Inc.

New Member Orientation Officer, Barony of Marinus
11.2010 - 11.2012

Job overview

  • Managed a team of 3 other volunteers
  • Compiled feedback from participants to increase acquisition and retention of participants and members
  • Served as a point of contact for membership/participant inquiries, providing timely and accurate information
  • Arranged for demonstrations utilizing partnerships with other not-for-profit organizations as well as government and private contacts
  • Boosted engagement and membership with increased engagement of both new and existing members
  • Managed lending inventory of period-themed clothing

Solutions with a Touch of Class
Rochester, USA

Sole Proprietor
06.1997 - 10.2003

Job overview

  • Computer, network, systems, and office support
  • Software installation and maintenance
  • Software training
  • Graphic design and layout
  • Administrative support
  • Office organization and setup
  • Transcription services, typing, and file maintenance
  • Newsletter layout and design

Impressions Apparel
Rochester, USA

Store Manager (Seasonal)
10.2001 - 01.2002

Job overview

  • Brought store to Second Place in National Sales
  • Interfacing with District Manager
  • Problem Solving
  • Hiring, training, and supervision of sales associates
  • Monitoring, receiving, and display of inventory
  • Loss prevention measures
  • Reporting of Payroll, Daily and Weekly Sales
  • Customer Service and Satisfaction

Dartnell Enterprises
East Rochester, USA

Software System Test Core Engineer
09.2000 - 02.2001

Job overview

  • Analyzed and interpreted assigned segments of requirement documents
  • Developed test procedures for cross-platform printer controller products according to documentation
  • Evaluated and reported testing results/failures
  • Participated in team peer review of testing procedures
  • Managed and coordinated archiving and updating of internal process documentation
  • Performed periodic reporting for status, billing, and time management purposes
  • Problem Solving

SunGard Trading Systems
Pittsford, USA

Analyst/Programmer/Engineering Level Support
09.1999 - 08.2000

Job overview

  • Engineering Level support of Brokerage Security Trading Product
  • Processed and escalated trouble and bug reports
  • Generated weekly activity reports
  • Monitored support staff
  • Built and distributed software releases
  • Maintained software configuration control for product environment
  • Installed and configured new customer servers
  • Performed remote maintenance, monitoring, and troubleshooting of existing customer servers
  • Worked closely with NASDAQ Customer and Network Support Units
  • Evaluated and researched trouble transactions for FTC compliance and activity
  • Customer relations/satisfaction

NF Associates
Webster, USA

Software Development Technician
01.1999 - 09.1999

Job overview

  • Provided agency testing support
  • Provided hardware and software support for developmental color laser product
  • Developed integration of software modules and version builds of IOT software
  • Performed initial testing and distribution of software/firmware releases
  • Maintained software configuration control and testing matrix development
  • Developed, distributed, and troubleshot software upgrade procedures
  • Reviewed and troubleshot customer and service documentation
  • Maintained and upgraded lab equipment, including desktop PC’s, laptops, and Novell servers

Second Level Support to Team Xerox

Channels VAR Support Technician
02.1998 - 01.1999

Job overview

  • Provided second lever end-user support as well as VAR Reseller support for network color laser printing products
  • Replicated, analyzed, and escalated customer problems as needed
  • Evaluated and troubleshot network connectivity problems, troubleshot printing issues, including PostScript code analysis
  • Resolved problems via telephone and followed up with customers to verify solutions
  • Provided support for network printer installation and troubleshooting within Windows NT, Novell, Banyan-Vines, Macintosh, and Microsoft Peer-to-Peer environments via TCP/IP, IPX/SPX, AppleTalk, and NetBEUI, NT, Novell 3.x and 4.x server maintenance
  • Customer relations/customer satisfaction

The Sutherland Group
Rochester, USA

Second Level Help Desk Technician
06.1997 - 02.1998

Job overview

  • Provided secondary level support for network and application help desks
  • Evaluated network security issues and client problems
  • Resolved customer problems via telephone
  • Provided dispatch of on-site personnel as needed
  • Provided backup coverage of up to five alternate help desks

Education

Columbia Southern University
Orange Beach, AL

B.A. from Psychology
02.2024

University Overview

World Coach Institute

Certified Professional Coach (CPC)
02.2022

University Overview

Northern Essex Community College
Haverhill, MA

A. S. from Computer Information Sciences

University Overview

Northern Essex Community College
Haverhill, MA

A. S. from Computer Information Sciences

University Overview

Skills

  • Artificial Intelligence (AI)
  • MS Office
  • Hardware
  • Software
  • Networking
  • Active Directory
  • Career Counseling
  • Case Management
  • Coaching
  • Contracts
  • Crisis Intervention
  • Customer Relationship Management (CRM)
  • Executive Coaching
  • Human Resources (HR)
  • Leadership
  • Leadership Development
  • Management
  • Negotiation Skills
  • Organization Skills
  • Peer Education
  • Project Planning
  • Research
  • Sales
  • Supervisory Skills
  • Talent Management
  • Team Leadership
  • Training and Development (HR)
  • Active Listening
  • Attention to Detail
  • Communication
  • Critical Thinking
  • Customer Satisfaction
  • Event Management
  • Handle Multiple Projects
  • Influencing Others
  • Personal Coaching
  • Special Events Coordination
  • Voice Acting
  • Employee Performance Evaluations
  • Relationship building and networking
  • Sustainable business models
  • Operational Excellence
  • Succession Planning
  • Crisis Management
  • Talent Development
  • Organizational Development
  • Media Relations
  • Resource Utilization
  • Strategic Planning
  • Operations Management
  • Process Improvement
  • Talent Recruitment
  • Staff Management
  • Performance Benchmarking
  • New Business Development
  • Industry partnership development
  • Turnaround Management
  • Service Delivery Oversight
  • Brand Management
  • Business Planning
  • Human Resources
  • Marketing and Advertising
  • Financial Leadership
  • Business Administration
  • Contract Negotiation
  • Written Communication
  • Multitasking Abilities
  • Management Team Leadership
  • Interpersonal Communication
  • Strategize plans
  • Analytical Skills
  • Effective Communication
  • Employee Coaching
  • Project Management
  • Financial Administration
  • Planning and coordination
  • Budgeting and cost control
  • Defining company vision
  • Public Speaking
  • Problem-solving aptitude
  • Policies and Procedures
  • Negotiation Tactics
  • Risk Management
  • Digital Marketing
  • Client Relationship Building
  • Budgeting and forecasting
  • Training and Development
  • Talent Acquisition
  • Capital fundraising
  • Financial Management
  • Project Oversight
  • Reliability
  • Self Motivation
  • Team Collaboration
  • Strategic Partnerships

Affiliations

Affiliations
  • International Association of Professional Life Coaches (IAPLC)
  • International Coaching Federation (ICF)
  • National Association of Peer Supporters (NAPS)
  • National Association of Professional Women (NAPW)
  • National Notary Association (NNA)
  • Society of Actuaries
  • Society for Human Resource Management (SHRM)
  • Alliance for Women in Media

Certification

  • Driver's License, Commonwealth of Virginia
  • Notary Public, 359889, 01/31/28, Commonwealth of Virginia
  • INTUIT Assets in Accounting, KMEK2EGFZTYX, 10/01/23
  • INTUIT Bookkeeping Basics, LHJZ8WHESV6, 10/01/23
  • Peer Coaching for Leaders, Managers, and Teams, LinkedIn Learning, 10/01/23
  • Mental Health First Aid, 09/01/23 to 09/01/26
  • Successful Negotiation: Essential Strategies and Skills, University of Michigan/COURSERA, 09/01/23
  • Trauma Informed Training, Western Tidewater CSB, 09/01/23
  • DBHDS 72-Hour Peer Recovery Support Training, 03/01/23 to Present
  • SIEMENS Healthineers Certification, 2022
  • Certified Professional Coach, World Coach Institute, 02/01/22
  • ICF Member Badge, International Coaching Federation, 01/01/22
  • Life Insurance Producer, Commonwealth of Virginia, 01/01/20 to 01/01/25
  • Infinidat Certified Installation Engineer, Infinidat, 09/01/18
  • Life Skills Coach, ExpertRating, 01/01/16
  • Life Skills Coach, International Association of Professional Life Coaches, 01/01/16
  • Time Management, ExpertRating, Inc., 01/01/16

Additional Information

Additional Information
Customer Satisfaction, Event Management, Handle Multiple Projects, Influencing Others, Personal Coaching, Special Events Coordination, Voice Acting

Personal Information

Personal Information
Work Permit: Authorized to work in the US for any employer.

Timeline

Crisis Services Specialist
YWCA
05.2024 - 10.2024
Assessment Administrator
WESTAT National Assessment Of Educational Progress
12.2023 - 05.2024
Assessment Administrator
Westat
12.2023 - 04.2024
Disaster Client Casework (Recovery)
American Red Cross
07.2023 - Current
Peer Recovery Support Specialist - Crisis and Stabilization Team
Keys2success
05.2023 - Current
Sole Proprietor
New Directions Consulting LLC
04.2022 - Current
Sole Proprietor
Valiant Entertainment LLC
01.2014 - Current
Retail Store Manager
Kindred Spirit
11.2013 - 07.2017
Regional Records Manager (Atlantian College of Heralds - Order of Precedence Clerk)
Society for Creative Anachronism, Inc.
01.2012 - 05.2013
Research and Ceremony Specialist, Barony of Marinus
Society for Creative Anachronism, Inc.
01.2011 - 01.2012
New Member Orientation Officer, Barony of Marinus
Society for Creative Anachronism, Inc.
11.2010 - 11.2012
Regional Disaster Client Casework Lead
American Red Cross
08.2010 - 01.2012
Event Organizer
Society for Creative Anachronism, Inc.
01.2010 - Current
Election Chief Officer
City of Norfolk Elections Department
01.2010 - Current
Store Manager (Seasonal)
Impressions Apparel
10.2001 - 01.2002
Software System Test Core Engineer
Dartnell Enterprises
09.2000 - 02.2001
Analyst/Programmer/Engineering Level Support
SunGard Trading Systems
09.1999 - 08.2000
Software Development Technician
NF Associates
01.1999 - 09.1999
Channels VAR Support Technician
Second Level Support to Team Xerox
02.1998 - 01.1999
Sole Proprietor
Solutions with a Touch of Class
06.1997 - 10.2003
Second Level Help Desk Technician
The Sutherland Group
06.1997 - 02.1998
Columbia Southern University
B.A. from Psychology
World Coach Institute
Certified Professional Coach (CPC)
Northern Essex Community College
A. S. from Computer Information Sciences
Northern Essex Community College
A. S. from Computer Information Sciences