Summary
Overview
Work History
Education
Skills
Timeline

Elysha collins

Houston,TX

Summary

Empathetic caregiver with a strong background in personal hygiene assistance, emotional support, and client well-being through work at Nightingale Nursing Agency. Skilled in enhancing quality of life using active listening, critical thinking, and personalized care.
Also a warm and approachable Makeup Artist with six years of experience in creating customized looks for performances, pageants, and special occasions. Adept at interpreting client needs, applying current makeup trends, and delivering exceptional service in fast-paced, diverse environments. Recognized for professionalism, relationship-building, and consistently exceeding client expectations.

Overview

8
8
years of professional experience

Work History

Home Health Caregiver

Nightingale Nursing Agency
07.2023 - 05.2024
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Was able to care for my grandfather up to the day he pass.

Beauty Consultant/Senior Customer Service Representative

Clinique
08.2022 - 06.2023
  • Conducted consultations to understand client's desired look.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
  • Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
  • Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.

Beauty Department/Beauty Consultant/Healthcare Customer Service Representative

Walmart
01.2020 - 07.2022
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Handled returns or exchanges courteously while adhering to company policies.

Closing Manager/Call Center Customer Service Representative

Agaci Store
09.2016 - 01.2018
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.

Education

Diploma/ Certification - Esthetician

Ogle School, TX
08-2022

High School Diploma -

James Madison High , Houston, TX
06-2018

Skills

  • Meal preparation
  • Personal hygiene assistance
  • Emotional support
  • Active listening
  • Critical thinking
  • Customer relations
  • Call center experience
  • Makeup application
  • Relationship building

Timeline

Home Health Caregiver - Nightingale Nursing Agency
07.2023 - 05.2024
Beauty Consultant/Senior Customer Service Representative - Clinique
08.2022 - 06.2023
Beauty Department/Beauty Consultant/Healthcare Customer Service Representative - Walmart
01.2020 - 07.2022
Closing Manager/Call Center Customer Service Representative - Agaci Store
09.2016 - 01.2018
Ogle School - Diploma/ Certification , Esthetician
James Madison High - High School Diploma,

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Elysha collins