- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Aspiring author, with a love of creating short stories influenced by my love of mythologies from across the ancient world
- History lover, boasting a curiosity for ancient religions, mythos, and folklore
- Urban Farmer, growing herbs, vegetables, or fruits in home gardens
- Google Wizard, honing keyword utilization to streamline searching for information of all kinds
Elysha McAdoo
Springfield,MO
Summary
Versatile professional with experience in retail, automotive repair, hospitality, and business management. Expertise in customer service, sales, event planning, merchandising, bartending, engine building, and industry research. Successfully managed an auto collision repair business, overseeing operations, finances, and strategic planning. Thrives in dynamic environments and eager to take on new challenges and responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CO-OWNER/ OFFICE MANAGER
Everlasting Paint & Body
01.2017 - Current
- Created an updated filing system to optimize day to day operational efficiency.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Optimized budget allocations by reviewing expenditure and identifying cost-saving opportunities.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
EVENTS DIRECTOR
Macadoodles
01.2016 - 01.2017
- Created, coordinated, and managed events.
- Coordinated and communicated with vendors to ensure details of the event are understood and executed efficiently.
- Develop a delivery program including ordering process, training plan, and marketing to increase sales in the store overall.
- Managed delivery team to ensure processes and policies are effective.
- Managed and maintained social media presence on Facebook, Instagram and Twitter.
- Organized and filtered donation requests, while following through with any requests we choose to fill.
- Managed and grew all off site events including charity events, cash bars, etc.
- Negotiated contracts with clients to enhance event experiences for attendees.
- Managed event budgets by tracking expenses and negotiating with vendors.
- Executed comprehensive event plans by collaborating with clients to understand expectations and vision.
- Developed social media campaigns to generate excitement and awareness for events.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Selected and ordered refreshments, decor and event materials.
KEY HOLDER SUPERVISOR
Bath and Body Works, Limited Brands
11.2013 - 07.2016
- Resolved customer complaints, maintaining professionalism and courtesy.
- Conducted inventory checks, keeping products available and well-stocked.
- Managed cash register, handling transactions accurately and responsibly.
- Coordinated team schedules, ensuring adequate coverage during busy times.
- Opened and closed store, following proper security measures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for seasonal associate roles.
SPECIAL EVENTS INTERN
Big Brothers Big Sisters
06.2015 - 08.2015
- Compiled contact database to ease transition to new contact relationship management software
- Assisted in securing items with a retail value of more than $100,000, this was a record breaking year for the silent auction
- Recruited and managed volunteers for Taste of the Ozarks event
- Followed up directly with auction item winners to ensure payment and pickup
- Created a campaign to secure donations from dozens of regional golf courses and country clubs many of which were first time donors
- Edited marketing flyers and online map software to ensure the donation drop box locations were correct, updated, and easy to locate for donors
- Supported events execution and venue set up and tear down.
- Contributed to post-event analysis, identifying areas of improvement for future endeavors.
- Maximized fundraising potential by assisting in auction item procurement and donor relations activities.
- Contributed innovative ideas during brainstorming sessions helping elevate the overall quality and impact of special events.
Education
Bachelor of Science - Communication
Missouri State University
Springfield, MO12-2015
Skills
- Customer relations
- Decision-making
- Sales strategies
- Strategic planning
- Problem-solving
- Time management
- Attention to detail
- Database research
- Research Conducting
- Research techniques
- Text editing proficiency
- Training leadership
Certification
- Notary Public License - Missouri
Interests
Timeline
CO-OWNER/ OFFICE MANAGER
Everlasting Paint & Body
01.2017 - Current
EVENTS DIRECTOR
Macadoodles
01.2016 - 01.2017
SPECIAL EVENTS INTERN
Big Brothers Big Sisters
06.2015 - 08.2015
KEY HOLDER SUPERVISOR
Bath and Body Works, Limited Brands
11.2013 - 07.2016
- Notary Public License - Missouri
Bachelor of Science - Communication
Missouri State University
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