Elysha Phillips
Customer Service Specialist
Holly Springs,Georgia
Summary
Customer Service:
Aspiring customer service specialist possessing a high school diploma. 10 years of experience in the technology and retail industries. Known for being an organized and strong team player. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions.
Leadership:
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Tax Expert / Promoted
Sykes Enterprises
Remote, Georgia
12.2020 - 05.2021
- Entered client details and notes into system for interdepartmental access and review.
- Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
- Worked closely with clients to properly fill out tax forms and file tax returns electronically.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Caregiver
Oaks at Towne Lake
Woodstock, GA
08.2019 - 01.2020
- Encouraged social interaction by hosting game nights and other community events
- Charted resident vital signs and mental state periodically, marking any memory losses, trouble breathing or other issues
- Managed care of residents by assisting with showering, brushing teeth and other personal hygiene-related needs
- Aid residents in assisted living facility with day-to-day activities such as bathing and eating
- Developed meaningful relationships with residents, including those suffering from dementia and Alzheimer’s
- Ensure personal hygiene is upheld by periodically changing bandages, clothing and bedding
- Repositioned bedridden residents to prevent sores; bandaged and applied salves to any sores that had developed
- Document patient behaviors and report abnormalities to supervisor
Car Sales Consultant/ Manager Assistant
America's Car-Mart
Woodstock, GA
04.2019 - 08.2019
- Respond to customer inquiries quickly via phone, email, or in-person
- Perform opening and closing duties
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Assisting customers with car signing paperwork, making title and temp tags for the vehicle, and ensuring all paperwork was properly filled in and filed in order
Shift Manager
Zoes Kitchen, Inc
Roswell, Georgia
09.2018 - 04.2019
- Maintain a safe, clean, and positive working environment
- Improve morale through implementation and execution of team building events
- Created and implemented strategies for improving operational efficiency and accuracy.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
Cashier, Shift Manager
Chicken Salad Chick
Roswell, GA
04.2018 - 08.2018
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improve morale through implementation and execution of team building events
- Monitor front and back of store/restaurant for operational efficiency
- Check register for cash and charge totals at the beginning and end of each shift
- Worked flexible schedule and extra shifts to meet business needs.
Cashier promoted to Shift Manager
McDonald's
Woodstock, Georgia
07.2017 - 04.2018
- Maintained a required goal time to provide customers with their purchases
- Perform opening and closing duties
- Balance teller drawer at the end of each shift
- Maintain a safe, fun working environment
- Training new hires, ensuring compliance with all regulations and standards
- Secured and locked sensitive financial material, such as cash and money orders to prevent theft and minimize risk
- Collect payments and handle petty cash
- Organize all operations, focusing on quality and consistency
Fast Food Cashier
Burger King
Woodstock, Georgia
08.2016 - 01.2017
- Operate drive-thru services including taking orders, handling payment, and food handling in a prompt manner
- Maintain high customer service standards during high volume and fast paced environment
- Handled currency and credit transactions quickly and accurately
- Mastered POS systems
- Followed safety protocols including sanitation and food freshness
- Stocked food and maintained a clean workspace
- Used communication skills to resolve complaints quickly and professionally.
- Resolved customer complaints independently or with aid of supervisor.
- Made change and issued receipts or tickets to customers for each transaction.
Customer Service Representative, Chat Customer Service Representative
Home Depot
Kennesaw, Ga
12.2015 - 08.2016
- Respond to customer inquiries quickly via phone, chat, or email
- Identify and initiate cross-selling opportunities to increase overall profits
- Resolve issues for an average of 30 chats per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders
- Document and quickly resolve all customer satisfaction issues
- Change and/or place orders customers inquired about
- Assist customers with navigation errors or purchase errors on site.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Treasure Coast High School
01.2011 - 05.2014
Bachelor of Science - Psychology, Child Adolescent
Southern New Hampshire University
05.2020 - Current
Skills
Bookkeeping
Affiliations
Area Operations Manager at America's CAR-MART, Inc.
(678) 331-5444 – Prior Manager/ Mentor
Timeline
Tax Expert / Promoted
Sykes Enterprises
12.2020 - 05.2021
Bachelor of Science - Psychology, Child Adolescent
Southern New Hampshire University
05.2020 - Current
Caregiver
Oaks at Towne Lake
08.2019 - 01.2020
Car Sales Consultant/ Manager Assistant
America's Car-Mart
04.2019 - 08.2019
Shift Manager
Zoes Kitchen, Inc
09.2018 - 04.2019
Cashier, Shift Manager
Chicken Salad Chick
04.2018 - 08.2018
Cashier promoted to Shift Manager
McDonald's
07.2017 - 04.2018
Fast Food Cashier
Burger King
08.2016 - 01.2017
Customer Service Representative, Chat Customer Service Representative
Home Depot
12.2015 - 08.2016
High School Diploma -
Treasure Coast High School
01.2011 - 05.2014
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