Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elysia Grant

Sapulpa,OK

Summary

Forward-thinking Operations Specialist bringing 7 years of expertise in Healthcare Leadership from Pharmacy and Insurance sectors. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in EPIC and change management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Stars Adherence Specialist

CommunityCare Health Insurance
11.2022 - Current
  • The primary objective at CommunityCare was to increase STARS medication adherence ratings
  • Improved quality of patient care by developing new workflows and procedures to address SDOH barriers
  • Pioneered an experimental role and facilitated collaborative discussions with internal and external clinical leadership to identify growth opportunities for STARS ratings
  • Fostered accountable partnerships through strategic goal-setting sessions and collaborative discussions, resulting in a notable performance improvement of 2% across STARS Medication Adherence Measures and 10% in the SPC metric
  • Identified process improvement opportunities in data collection and member engagement such as predictive modeling to identify priority populations, developed data-driven solutions to address provider staffing shortages, and aligned the goals of diverse Owner groups into a shared vision
  • Conducted HEDIS record chasing for audits to ensure accurate and complete healthcare data
  • Led a postcard campaign to address Medication Therapy Management (MTM) gaps with an 8% improvement rate from 2022
  • Developed new workflows, call scripts, and resource guides for internal outreach efforts to Medicare members for medication adherence
  • Training clinical staff and nonclinical staff on developed workflow
  • Led health fair outreach project planning.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Developed strong client relationships through consistent communication and attentive service.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

Pharmacy Operations Manager

Walgreens
05.2017 - 11.2022
  • Showcased strong leadership skills and commitment to quality care as the Pharmacy Operations Manager at Walgreens by fostering a culture of accountability and continuous improvement of pharmacy processes that caused patient delays, balancing staff schedules for efficient coverage at the pharmacy, overseeing the pharmacy team's successful completion of daily, weekly, and monthly expectations, onboarding new hires, and setting pharmacy goals based on organizational objectives and KPI’s
  • Implemented Medication Therapy Management (MTM) strategies to identify and engage with patients which optimize therapeutic outcomes through collaborative efforts with pharmacists
  • Demonstrated a proactive approach to patient engagement, preventing adherence gaps by understanding my patients' needs such as transportation, economic, or social, and how on a pharmacy level we could engage them back in their health
  • Aligned pharmacy operations with corporate strategies through strategic planning and execution by collaborating with pharmacy teams and setting clear expectations of new workflows.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.

Education

Associate in Philosophy -

Tulsa Community College

Bachelor of University Studies Focus on Health and Philosophy -

Oklahoma State University

Master’s in Health Administration -

Western Governs University

Skills

  • Onboarding
  • Epic/Cerner Experience
  • KPI Tracking
  • Staff Scheduling
  • Training/Coaching
  • Performance Reviews
  • Medication Therapy Management
  • Collaboration
  • Workflow Development and Management
  • Customer Relations
  • Root Cause Analysis
  • Conflict resolution

Certification

  • Lean Six Sigma Green Belt
  • Nationally Certified Pharmacy Technician
  • Rational Emotive Behavioral Therapy Certified

Timeline

Stars Adherence Specialist

CommunityCare Health Insurance
11.2022 - Current

Pharmacy Operations Manager

Walgreens
05.2017 - 11.2022

Associate in Philosophy -

Tulsa Community College

Bachelor of University Studies Focus on Health and Philosophy -

Oklahoma State University

Master’s in Health Administration -

Western Governs University

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Elysia Grant