Elysia Martinez
Beloit,WI
Summary
Dynamic Patient Registration Professional who excels in appointment scheduling and demonstrating accuracy and security of patient health information. Adept at data entry and fostering cross-functional collaboration, I consistently enhance customer satisfaction while maintaining strict adherence to HIPAA regulations. Committed to delivering exceptional service and training new team members effectively.
Overview
2
2
years of professional experience
Work History
Patient Registration Professional
Community Health Systems, CHS
Beloit, WI
08.2024 - 04.2025
- Scheduled appointments for patients using an electronic medical record system.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Handled cash transactions accurately according to established procedures.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Entered data into the computerized registration system to update patient demographics records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Health Care Customer Service Representative Hybrid
State Collection Service
Beloit, WI
10.2023 - 08.2024
- Makes and answers calls in the name of the client to resolve billing and payment issues, utilizing establish work queues, and call pools as necessary.
- Resolved general questions regarding insurance.
- Responds to requests for information by patient/account holders in a professional, thorough, and explainable manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Collected payments and arranged for billing.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws.
Education
Some College (No Degree) - Human Resources Development
Blackhawk Technical College
Janesville, WISkills
- Data entry
- Customer service
- Appointment scheduling
- Electronic record management
- Conflict resolution
- Cross-functional collaboration
- Patient registration
- Computer literacy
- Attention to detail
- Multitasking capacity
References
References available upon request.
Timeline
Patient Registration Professional
Community Health Systems, CHS
08.2024 - 04.2025
Health Care Customer Service Representative Hybrid
State Collection Service
10.2023 - 08.2024
Some College (No Degree) - Human Resources Development
Blackhawk Technical College
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