Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elysia Miller

Hot Springs Village,AR

Summary

Multi-talented Field Operations Manager proficient in leading teams, developing training and maximizing quality assurance. Demonstrated success in evaluating operations, determining problems and creating plans to improve operations. Offering three years of progressive experience.

Overview

4
4
years of professional experience

Work History

Field Operations Manager

Community Auctions
Hot Springs Village, AR
07.2021 - Current
  • Developed and monitored field operations budget, ensuring that financial goals were met.
  • Ensured effective communication between field personnel and corporate office.
  • Assessed operational performance of field employees and provided feedback for improvement.
  • Monitored inventory levels in the field and coordinated restocking efforts when needed.
  • Provided technical assistance to field personnel as required.
  • Analyzed customer data to identify trends and areas needing improvement.
  • Implemented best practices in order to maximize efficiency of operations.
  • Coordinated the implementation of new policies, procedures, and processes across all field locations.
  • Resolved customer complaints related to products or services delivered by the company's field operations team.
  • Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
  • Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
  • Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
  • Facilitated collaboration between various departments within the organization in order to streamline processes.
  • Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
  • Oversaw day-to-day activities at multiple locations while maintaining consistent quality control standards.
  • Collaborated with managers to assess needs and develop program plans.
  • Evaluated employee's work and developed improvement plans.
  • Monitored work of 50 employees.
  • Proposed, developed and managed employee recognition programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated with various departments to ensure successful communication between the organization and external stakeholders.
  • Facilitated meetings between internal staff, clients and other external contacts to discuss project requirements and outcomes.
  • Developed and maintained relationships with key stakeholders in order to ensure that their needs were met in a timely manner.
  • Drafted correspondence on behalf of the organization in response to inquiries from external stakeholders.
  • Monitored progress of projects as well as deadlines associated with them, escalating any issues or concerns when necessary.
  • Actively participated in problem-solving initiatives to identify solutions which addressed stakeholder needs while meeting organizational objectives.
  • Reviewed existing policies, procedures, regulations and contracts related to liaison activities; identified areas of improvement where required.
  • Maintained up-to-date knowledge of relevant industry trends in order to provide informed advice when liaising with stakeholders.
  • Collaborated with colleagues to develop strategies for engaging potential customers and increasing brand awareness through effective communication techniques.
  • Liaised with vendors regarding procurement of goods, services needed for liaison activities; monitored delivery timelines, costs, quality control measures.
  • Resolved conflicts arising between internal staff members or between internal staff members and external stakeholders through constructive negotiation techniques.
  • Provided training sessions on customer service best practices for new employees within the organization.
  • Conducted research into current market conditions and competitor activity; shared findings with relevant teams within the organization.
  • Served as key corporate representative, liaising with various parties in support of operational excellence.
  • Teamed up with various groups to optimize understanding of business and challenges.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Organized client meetings to provide project updates.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed key performance indicators to identify effective strategies.
  • Worked closely with human resources to support employee management and organizational planning.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Caregiver

Senior Helpers
Hot Springs, AR
08.2020 - 01.2021
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.

Education

Associate of Arts - Cosmetology

Paul Mitchell The School Lexington
Kentucky
06-2014

GED -

Eastern Kentucky University
Richmond, KY
05-2012

Skills

  • KPI Tracking
  • Operational planning
  • Sales Support
  • Service Delivery Management
  • Field Operations Analysis
  • Staff recruitment
  • Team Supervision
  • Verbal and written communication
  • Interpersonal abilities
  • Intercultural awareness
  • Cross-functional communications
  • Issue Resolution
  • Team Collaboration
  • Attendance guidelines
  • Proficient in Microsoft Office
  • Conflict Mediation
  • Strategic Partnerships
  • Policies and procedures implementation
  • Communication improvements
  • Goal Setting
  • Commission structures
  • Decision-Making
  • Analytical Thinking
  • Multitasking
  • Idea Development and Brainstorming
  • Experience in leadership
  • Time management abilities
  • Data Analysis
  • Organizational Skills
  • Task Prioritization
  • Self Motivation
  • Reliability
  • Attention to Detail

Timeline

Field Operations Manager

Community Auctions
07.2021 - Current

Caregiver

Senior Helpers
08.2020 - 01.2021

Associate of Arts - Cosmetology

Paul Mitchell The School Lexington

GED -

Eastern Kentucky University

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Elysia Miller