Elyssa Berry
Wild Rose
Summary
Support Service Specialist with a proven track record at Juliette Manor, excelling in care coordination and compliance. Expert in Epic and Workday, I enhance staffing optimization and drive continuous improvement initiatives. Adept at problem-solving and fostering team collaboration, I ensure regulatory adherence while improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Support Service Specialist
Juliette Manor, ThedaCare
02.2024 - Current
- Manage systems impacting staffing, compliance, supply chain, and interdisciplinary collaboration.
- Oversee full employee scheduling process, including shift balancing, payroll accuracy, and staffing optimization.
- Maintain item master data, build new items, and coordinate vendor relationships for inventory accuracy.
- Ensure CMS compliance, verify staff credentials, and mitigate regulatory risks proactively.
- Digitize workflows for scheduling, spend-down tracking, and satisfaction surveys, improving efficiency and data accuracy.
- Lead daily interdisciplinary meetings and coordinate with external partners like ThedaCare.
- Enhance discharge logistics and satisfaction through personalized support and digital feedback systems.
- Drive survey readiness and continuous improvement initiatives.
Care Navigator
Optum, United Health Group
10.2022 - 02.2024
- Perform administrative intake of new members and ensure accurate documentation.
- Manage referral processes and prior authorizations to streamline care delivery.
- Conduct timely outreach to members to coordinate services and improve engagement.
- Collaborate with providers and hospitals to schedule high-risk members for critical appointments.
- Assist members in locating community resources to promote healthier and safer living environments.
Patient Service Representative II
Advocate Aurora Health
03.2019 - 10.2022
- Registered patients, scheduled appointments, and processed payments while ensuring accuracy of insurance and patient information.
- Managed incoming/outgoing calls, screened messages, and maintained provider schedules.
- Assisted team leader with team-building activities and ordered office supplies.
Education
Nursing Assistant Certificate -
Fox Valley Technical College
04.2017
High School Diploma or GED -
Skills
- Epic and Workday
- Care coordination and scheduling
- CMS and HIPAA compliance
- Staff management and workload optimization
- Problem solving strategies
- Team collaboration
Timeline
Support Service Specialist
Juliette Manor, ThedaCare
02.2024 - Current
Care Navigator
Optum, United Health Group
10.2022 - 02.2024
Patient Service Representative II
Advocate Aurora Health
03.2019 - 10.2022
Nursing Assistant Certificate -
Fox Valley Technical College