Elyssa Bradley
Xenia,OH
Summary
Dynamic customer service professional with a proven track record at Caseys, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction through efficient transaction processing and effective complaint resolution. Skilled in data entry, I consistently deliver exceptional service while managing inventory and ensuring product availability.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Caseys
08.2024 - 12.2024
- Assisted customers with inquiries and provided accurate information on products.
- Processed transactions efficiently using point-of-sale systems.
- Managed inventory levels and restocked shelves to ensure product availability.
- Resolved customer complaints by identifying issues and offering solutions.
Receptionist
Comfort Dental
08.2023 - 07.2024
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Assisted in maintaining organized patient records using electronic health record systems.
- Delivered exceptional front desk service, addressing patient inquiries and concerns promptly.
- Processed insurance claims and verified patient eligibility efficiently, ensuring accurate billing procedures.
Cleaning Specialist
Airbnb
03.2021 - 07.2023
- Led cleaning operations, ensuring adherence to Airbnb's high cleanliness standards and guest satisfaction.
- Trained new team members on effective cleaning techniques and safety protocols.
- Streamlined inventory management for cleaning supplies, reducing waste and enhancing efficiency.
- Implemented quality control checks to maintain consistency in cleanliness across properties.
STNA
Buckeye Home Healthcare
05.2019 - 02.2021
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring to enhance care quality.
- Maintained cleanliness and organization of patient rooms, contributing to a hygienic environment.
- Educated patients on personal hygiene practices, promoting independence and well-being.
AT&T Support Specialist
Teleperformance
06.2013 - 03.2019
- Provided technical support to clients, resolving issues efficiently and enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline operations and improve service delivery processes.
- Trained new team members on system usage and best practices, fostering a knowledgeable workforce.
- Analyzed client feedback to identify trends, driving initiatives for service enhancements and operational improvements.
Education
General Studies
Xenia High School
Xenia, OH05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Caseys
08.2024 - 12.2024
Receptionist
Comfort Dental
08.2023 - 07.2024
Cleaning Specialist
Airbnb
03.2021 - 07.2023
STNA
Buckeye Home Healthcare
05.2019 - 02.2021
AT&T Support Specialist
Teleperformance
06.2013 - 03.2019
General Studies
Xenia High School
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