Elyssa Bruce
Alexandria,Louisiana
Summary
Dedicated to delivering exceptional customer service and administrative support. Fast learner with a positive attitude. Strong time management, organization, prioritization, and work ethic consistently recognized. Committed to providing top-notch assistance. Strive to exceed expectations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Receptionist
Ray Hyde Paint & Body Works
2023.01 - 2024.06
- Assist all departments with data
- Scheduled and confirmed repair appointments
- Interacted with organizational clients, vendors, and visitors on a daily basis
- Make appointments and keep track of them on a calendar
- Maintain contact with clients and business associates
- Acted as the first point of contact for potential clients and scheduled appointments for them
- Answered the phone, completed paperwork, and processed cash, check, and credit card transactions
- Provided guests with appointment information updates and rescheduling
- I'm in charge of guest complaints and requests
- Answered incoming calls and cheerfully transferred callers to the appropriate personnel on a high-volume, multi-line phone switchboard
- Keep the reception area safe and clean by following procedures, rules, and regulations
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Keep a professional, courteous, and pleasant demeanor.
Hostess
Walk-On's Sports Bistreaux - Alexandria Restaurant
2021.10 - 2022.05
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
- Assisted front-of-house and back-of-house staff with event planning and execution to ensure maximum guest satisfaction
- Wide variety of cleaning and odd jobs around the restaurant
- Took phone and walk-in reservations
- Assigned patrons to tables that were appropriate for their needs and rotated the restaurant sections
- Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner
- Learned how to use a computer system and an open table program.
Education
High School -
Pineville High School
Pineville, LA01.2022
Skills
- Performance improvement
- Customer/Client relations
- Scheduling
- Verbal and written communication
- Customer-service oriented
- Attention to detail
- Professional demeanor
- Multitasking strengths
- High efficiency
- Conflict resolution
- Organization skills
- Memorization and recall
- Telephone skills
- Punctual
Timeline
Receptionist
Ray Hyde Paint & Body Works
2023.01 - 2024.06
Hostess
Walk-On's Sports Bistreaux - Alexandria Restaurant
2021.10 - 2022.05
High School -
Pineville High School
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