Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elyssa Chapman

Meridian,ID

Summary

Proven in enhancing customer satisfaction and team efficiency, I excelled at McDonald's by mastering food safety and fostering strong team collaboration. My ability to resolve complaints increased satisfaction rates, while my training skills ensured new crew members quickly became assets. This blend of hard and soft skills underscores my commitment to elevating service standards and operational productivity. Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Reliable Service Crew Member knowledgeable about every areas operations and compliance standards. Hardworking team member with 4 years of experience and flexible schedule. Adaptable and accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Recent graduate with foundational knowledge in general area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

5
5
years of professional experience

Work History

Service Crew Member

McDonald's Restaurant
07.2021 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.

Service Crew Member

Papa Murphy's
05.2021 - 07.2021
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.

Restaurant Busser

Corona Village Mexican
01.2020 - 05.2021
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
  • Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

High School Diploma -

Rebound School Of Opportunity
Meridian, ID
05.2024

Skills

Customer Service

Cleaning and sanitizing

Verbal and written communication

Strong Work Ethic

Team Collaboration

Food preparation procedures

Performance Improvement

Food Safety

Cash Handling

Stress Tolerance

Training and coaching

Clear Communication

Timeline

Service Crew Member

McDonald's Restaurant
07.2021 - Current

Service Crew Member

Papa Murphy's
05.2021 - 07.2021

Restaurant Busser

Corona Village Mexican
01.2020 - 05.2021

High School Diploma -

Rebound School Of Opportunity
Elyssa Chapman