Elyssa Cohea
Porterville,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Caring and compassionate Healthcare student well-versed in anatomy and physiology, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Earth Angel Boutique
2021.10 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Spearheaded community outreach events partnerships organizations raise brand awareness foster positive relationships within the local area.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Online Grocery Associate
Walmart
2018.04 - 2019.01
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Developed professional relationships with customers to establish repeat business and increase trust.
Professional House Cleaner
Self Employed Services
2014.01 - 2018.03
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
- Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Managed workload across 10 houses and satisfied customer needs for cleaning standards and details.
- Kept an integrity based trust with all of my clients.
Lifeguard/Swim Instructor
City Of Porterville- Parks And Recreation
2012.04 - 2013.08
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
Education
Associate of Science - University Studies - Math And Science
College of The Sequoias
Visalia, CA05.2024
Skills
- Retail Management
- Electronic Charting
- Medical Terminology Knowledge
- Direct Patient Care
- Compassionate Caregiver
- Needs Assessment
- First Aid
- Safety Oversight
- Safety Training
- Financial Oversight
- Staff Training
- Infection Control Standards
Certification
- CNA - Certified Nurse Assistant
- BLS/CPR License
Timeline
Retail Store Manager
Earth Angel Boutique
2021.10 - Current
Online Grocery Associate
Walmart
2018.04 - 2019.01
Professional House Cleaner
Self Employed Services
2014.01 - 2018.03
Lifeguard/Swim Instructor
City Of Porterville- Parks And Recreation
2012.04 - 2013.08
Associate of Science - University Studies - Math And Science
College of The Sequoias
- CNA - Certified Nurse Assistant
- BLS/CPR License
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