Elyssa Duncan
Springfield
Summary
Automotive Inventory & Office Manager with over 7 years of experience overseeing new and pre-owned vehicle inventory and dealership office operations. Skilled in utilizing Dealer Management Systems, Customer Relation Systems, Microsoft Excel, and specific tools to ensure accurate tracking, compliance, and process efficiency. Experienced in supervising and training dealership staff, coordinating across sales, service, and parts departments, and maintaining optimal stock levels. Proven ability to resolve operational issues, manage financial and administrative functions, and streamline processes to support dealership growth. Dedicated to driving accuracy, team collaboration, and customer satisfaction within high-volume automotive environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inventory/Office Manager
SVG GMC
10.2017 - 06.2025
- Managed procurement and intake of new and pre-owned vehicles through auctions, dealer trades, and direct purchases.
- Oversaw dealership office operations, including mail processing, office supply management, document filing, and internal communication.
- Handled incoming internet and phone leads by scheduling appointments, following up with prospective buyers, and directing customers to appropriate sales personnel.
- Utilized CRM and BDC processes to track customer communications, maintain lead logs, and improve appointment-to-sale conversion rates.
- Streamlined vehicle intake and inventory tracking processes, reducing intake time by 25% and minimizing errors in VIN verification and documentation.
- Handled financial operations such as daily bank deposits, payment reconciliation, purchase order tracking, and vendor invoice management.
- Maintained comprehensive records for limited-production vehicles, including vehicle files, deal jackets, titles, and pre-delivery inspection reports.
- Coordinated with sales, service, and parts departments to align inventory with customer and dealership needs.
- Conducted regular inspections for recalls and technical service bulletins; coordinated service appointments across GM and non-GM vehicles.
- Ensured compliance with manufacturer requirements during GM audits and internal reviews.
- Managed dealership fleet and loaner vehicle logistics, including pickups, deliveries, mileage tracking, and usage logs.
- Served as the primary contact with the corporate office regarding vehicle logistics, overdue invoices, and audit preparation.
- Supported dealership leadership with administrative reporting, staff scheduling assistance, and operational task management.
Residential and Facility Cleaning Supervisor
Vicky's White Glove Cleaning Services
11.2016 - 10.2017
- Supervised a team of 20 cleaning staff, assigning daily responsibilities and ensuring consistent delivery of high-quality cleaning services.
- Developed and implemented improved cleaning protocols, increasing efficiency and maintaining strict cleanliness standards across residential and commercial sites.
- Trained new team members on proper cleaning techniques, safety procedures, and equipment handling to secure compliance and performance consistency.
- Conducted routine inspections to verify quality of work, proactively identifying and correcting issues to meet client expectations.
- Resolved client concerns and complaints quickly and professionally, enhancing customer satisfaction and retention.
- Created and submitted detailed maintenance and repair reports to management for timely resolution of facility issues.
- Led regular staff meetings to provide performance feedback, address concerns, and promote teamwork and accountability.
Team Leader/Supervisor
Bon Worth Inc
11.2015 - 11.2016
- Directed daily store operations including sales, customer service, inventory control, and team supervision to corroborate smooth and efficient performance.
- Consistently met or exceeded revenue goals by implementing targeted sales strategies and improving in-store customer experience.
- Supervised and developed a team of 10 employees, delivering training, coaching, and regular performance evaluations to drive engagement and productivity.
- Led team meetings to align staff with sales goals, share performance updates, and cultivate a collaborative and motivated work culture.
- Utilized point-of-sale (POS) systems to track sales metrics, manage inventory levels, and produce actionable reports to guide business decisions.
- Partnered with corporate leadership to align product offerings with local market preferences, optimizing product placement and stock decisions.
- Mentored team members to support skill development and internal career growth opportunities.
Education
Associates Of Applied Business - Accounting
Clark State
10.2025
High school Diploma - undefined
Springfield High School
Springfield, OH06.2015
Skills
- Attention to detail
- Account management
- Multitasking
- Grammar Experience
- Research
- QuickBooks
- Customer relationship management - Tekion Corp (7 years)
- Computer skills
- Accounting
- Administrative experience
- Project management - Dealersource (7 years)
- CRM system proficiency
- Sales support
- Administrative tasks (10 years)
- CDK (6 years)
- Microsoft PowerPoint
- Front desk
- DriveCentric (4 years)
- Conflict management (9 years)
- Organizational skills (10 years)
- Payroll
- Microsoft Outlook
- Time management
- Microsoft Word
- Data Analysis - Microsoft, Google, Adobe (10 years)
- CRM software
- Data entry
- Salesforce
- VinSolutions (5 years)
- Microsoft Excel
- Office management
Certification
- Human Resource February 2025 to Present
- Conflict Resolution February 2025 to Present
- Sales Prospecting and Lead Generation January 2025 to Present
- Sales Management January 2025 to Present
- Principles of B2B Sales and Marketing January 2025 to Present
- Dealer Strategy September 2024 to Present
- Warranty/ Claims Processing April 2024 to Present
- Business Development January 2024 to Present
- Cyber Security December 2019 to Present
- Digital Marketing October 2019 to Present
Timeline
Inventory/Office Manager
SVG GMC
10.2017 - 06.2025
Residential and Facility Cleaning Supervisor
Vicky's White Glove Cleaning Services
11.2016 - 10.2017
Team Leader/Supervisor
Bon Worth Inc
11.2015 - 11.2016
High school Diploma - undefined
Springfield High School
Associates Of Applied Business - Accounting
Clark State