Elyssa Gallagher
Palmyra,VA
Summary
Quality-driven and goal-focused with strong research, planning and problem-solving abilities. Gifted in being a technical knowledge base, organizing workflow and improving processes.
Overview
6
6
years of professional experience
Work History
Senior Supervising Case Manager
Mid Atlantic Solutions (MAS labor)
09.2021 - Current
- Monitor, analyze, organize and file over 158 H2A and H2B cases
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner
- Provide support and coordination with the operations branch to get hundreds of eligible workers to H2A employers
- Communicate and create clear and concise plans and execute them for clientele on a day to day basis
- Leadership role consisted of overseeing a program coordinator providing them training, guidance and hands on experience with case management in a controlled setting for 9 months
- Builds strong consumer base through personalized guidance, conflict resolution, task management and retention of clientele
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Medalist Sports Technical Assistant
Medalist Sports
06.2021 - 06.2021
- Provided support to production, communication and operations crew
- Created and developed systematic communication distribution
- Conducted in and out processing for staff
- Provided race day construction and deconstruction assistance.
- Provided technical guidance and support to team members.
- Performed minor maintenance and repair on malfunctioning communication equipment.
- Assisted in the implementation of new technology systems, ensuring seamless integration with existing infrastructure.
Intern
Old Dominion University Athletic Communications
01.2021 - 05.2021
- Performed scoreboard operations for NCAA leagues on game day (mens and women's soccer, women's lacrosse, women's field hockey)
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within Athletic Communications, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Fitness Specialist/Wellness Specialist
Old Dominion University Student Recreation
01.2020 - 05.2021
- Enforced COVID-19 policy to ensure safety guidelines were followed
- Executed multiple small events to students/community
- Created zoom presentations and pandemic friendly events
- Created marketing and media for events and information for patrons.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries
- Conducted inspections of equipment with safety protocol and equipment longevity in mind
- Created a welcoming environment for all members/guests entering the facility through positive interactions and attentiveness
Powerlifting Event Director
Old Dominion University Student Recreation
01.2021 - 05.2021
- Produced and implemented planning for event with 30 participants
- Launched protocol for assembling and disassembling the production
- Conducted partnership with athletic training, exercise science, and recreation classes
- Utilized social media to promote events and increase attendance.
- Created detailed ruling, regulation, safety, and sanitation protocols.
- Streamlined event planning processes by implementing efficient project management strategies.
- Generated ideas to enhance and expand current event offerings.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
Personal Trainer
Old Dominion University Student Recreation
01.2020 - 05.2021
- Created programs for clientele through personalized development.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Increased client retention through consistent communication, motivation, and support.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Teacher Assistant
Radford University
01.2018 - 05.2019
- Presented class lectures and assisted with laboratories, assessments of students and grading
- Conducted functional movement screens
- Facilitated student teamwork and self-development
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons
Weight Room Manager
Radford University Student Recreation
01.2018 - 05.2019
- Supervised a staff of 50 students, including scheduling, training, and skill development
- Curated athletic and competition based events for the community to expand knowledge and experiences
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Created informational posters, ads and event signage/t-shirt designs.
- Enhanced weight room safety by implementing strict guidelines and protocols for equipment usage.
- Increased member satisfaction through consistent monitoring and maintenance of weight room cleanliness and organization.
- Assisted with the design and implementation of fitness challenges and special events to boost member engagement.
- Collaborated with management to develop and implement weight room policies that aligned with organizational goals for safety, customer satisfaction, and member retention.
- Conducted regular performance evaluations for team members, providing constructive feedback for professional growth opportunities.
Education
M.S. Master of Science - Sports Management
Old Dominion University
B.S. Bachelor of Science - Nutrition and Dietetics
Radford University
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Client Relations
Follow-up skills
Team Development
Prioritization
Service standard compliance
Project management abilities
Leadership skills
Client Engagement
References
- Mr. William Smith, Technical Director, Medalist Sports, Willaim.c.smith.va@gmail.com, (804)839-5281 (Cell)
- Mrs. Alexa Franco-Brown, Senior Supervising Case Manager, MasLabor, LLC, (540)219-0261 (Cell)
Timeline
Senior Supervising Case Manager
Mid Atlantic Solutions (MAS labor)
09.2021 - Current
Medalist Sports Technical Assistant
Medalist Sports
06.2021 - 06.2021
Powerlifting Event Director
Old Dominion University Student Recreation
01.2021 - 05.2021
Intern
Old Dominion University Athletic Communications
01.2021 - 05.2021
Fitness Specialist/Wellness Specialist
Old Dominion University Student Recreation
01.2020 - 05.2021
Personal Trainer
Old Dominion University Student Recreation
01.2020 - 05.2021
Teacher Assistant
Radford University
01.2018 - 05.2019
Weight Room Manager
Radford University Student Recreation
01.2018 - 05.2019
M.S. Master of Science - Sports Management
Old Dominion University
B.S. Bachelor of Science - Nutrition and Dietetics
Radford University
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