Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elyssa Rodriguez

Oklahoma City,OK

Summary

Dynamic and dependable professional with extensive experience at Amazon Fulfillment and a proven track record in warehouse safety and customer service. Recognized for enhancing order accuracy and fostering teamwork, I excel in problem-solving and organizational skills, ensuring operational efficiency and high customer satisfaction. Adaptable and motivated, I thrive in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Pick Associate / Singles Pack Associate

Amazon Fulfillment
10.2023 - Current
  • Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
  • Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
  • Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Increased customer satisfaction by ensuring all picked items were accurate, well-packaged, and undamaged before shipping.
  • Resolved issues related to incorrect or missing items promptly, ensuring minimal delay in order processing times.

Certified Nursing Assistant

Ignite Medical Resorts
04.2022 - 10.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.

Stow Associate

Amazon Fulfillment
12.2020 - 05.2022
  • Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
  • Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
  • Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
  • Demonstrated flexibility and adaptability by effectively managing multiple tasks simultaneously while maintaining a high level of organization and productivity.
  • Assisted with the onboarding of new Stow Associates, providing essential training and guidance for successful integration into the team.
  • Contributed to the overall success of the warehouse team by consistently meeting or exceeding performance goals and fostering a positive work environment through reliable attendance and teamwork.

Certified Nursing Assistant

Fairmont Skilled Nursing
10.2018 - 12.2020
  • Supported needs of 20+ residents under long-term care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.

Certified Nursing Assistant

Emerald Care Southwest
10.2018 - 10.2019
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.

Certified Nursing Assistant

Heritage Park Nursing Center
07.2018 - 10.2018
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Documented patient information and care activities in electronic health record.

Lead Housekeeper / Laundry Aide

Heritage Park Nursing Center
10.2016 - 07.2018
  • Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
  • Implemented a preventative maintenance program to extend the life of equipment and reduce repair costs.
  • Streamlined linen management processes, reducing laundry costs without compromising on cleanliness or guest comfort levels.
  • Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
  • Ensured timely completion of daily tasks through effective communication with team members and supervisors.
  • Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
  • Reduced workload for team members by optimizing work schedules and task delegation.
  • Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry sorting, washing, drying, and ironing.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.

Cashier Team Lead

Steves Wholesale
07.2015 - 10.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.

Order Picker

Hobby Lobby Distribution Center
08.2013 - 01.2015
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Customer Service Manager/ Office Manager

Hobby Lobby Stores Inc.
06.2011 - 08.2013
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Certificate - Certified Nursing Assistant

Metro Technology Center
Oklahoma City, OK
07-2018

High School Diploma -

Santa Fe South H.S
Oklahoma City, OK
05-2011

Skills

  • Warehouse safety
  • Time management
  • Customer service
  • Problem-solving
  • Dependable and reliable
  • Teamwork and collaboration
  • Motivated team player
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making

Timeline

Pick Associate / Singles Pack Associate

Amazon Fulfillment
10.2023 - Current

Certified Nursing Assistant

Ignite Medical Resorts
04.2022 - 10.2023

Stow Associate

Amazon Fulfillment
12.2020 - 05.2022

Certified Nursing Assistant

Fairmont Skilled Nursing
10.2018 - 12.2020

Certified Nursing Assistant

Emerald Care Southwest
10.2018 - 10.2019

Certified Nursing Assistant

Heritage Park Nursing Center
07.2018 - 10.2018

Lead Housekeeper / Laundry Aide

Heritage Park Nursing Center
10.2016 - 07.2018

Cashier Team Lead

Steves Wholesale
07.2015 - 10.2016

Order Picker

Hobby Lobby Distribution Center
08.2013 - 01.2015

Customer Service Manager/ Office Manager

Hobby Lobby Stores Inc.
06.2011 - 08.2013

Certificate - Certified Nursing Assistant

Metro Technology Center

High School Diploma -

Santa Fe South H.S

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Elyssa Rodriguez