Elyssa Rodriguez
Oklahoma City,OK
Summary
Dynamic and dependable professional with extensive experience at Amazon Fulfillment and a proven track record in warehouse safety and customer service. Recognized for enhancing order accuracy and fostering teamwork, I excel in problem-solving and organizational skills, ensuring operational efficiency and high customer satisfaction. Adaptable and motivated, I thrive in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Pick Associate / Singles Pack Associate
Amazon Fulfillment
OKC 1
10.2023 - Current
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Increased customer satisfaction by ensuring all picked items were accurate, well-packaged, and undamaged before shipping.
- Resolved issues related to incorrect or missing items promptly, ensuring minimal delay in order processing times.
Certified Nursing Assistant
Ignite Medical Resorts
Oklahoma City, OK
04.2022 - 10.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
Stow Associate
Amazon Fulfillment
Oklahoma City, OK
12.2020 - 05.2022
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
- Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
- Demonstrated flexibility and adaptability by effectively managing multiple tasks simultaneously while maintaining a high level of organization and productivity.
- Assisted with the onboarding of new Stow Associates, providing essential training and guidance for successful integration into the team.
- Contributed to the overall success of the warehouse team by consistently meeting or exceeding performance goals and fostering a positive work environment through reliable attendance and teamwork.
Certified Nursing Assistant
Fairmont Skilled Nursing
Oklahoma City, OK
10.2018 - 12.2020
- Supported needs of 20+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Certified Nursing Assistant
Emerald Care Southwest
Oklahoma City, OK
10.2018 - 10.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Certified Nursing Assistant
Heritage Park Nursing Center
Bethany Oklahoma
07.2018 - 10.2018
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Documented patient information and care activities in electronic health record.
Lead Housekeeper / Laundry Aide
Heritage Park Nursing Center
Bethany Oklahoma
10.2016 - 07.2018
- Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
- Implemented a preventative maintenance program to extend the life of equipment and reduce repair costs.
- Streamlined linen management processes, reducing laundry costs without compromising on cleanliness or guest comfort levels.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Reduced workload for team members by optimizing work schedules and task delegation.
- Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
Cashier Team Lead
Steves Wholesale
Oklahoma City, OK
07.2015 - 10.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Order Picker
Hobby Lobby Distribution Center
Oklahoma City, OK
08.2013 - 01.2015
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Customer Service Manager/ Office Manager
Hobby Lobby Stores Inc.
Oklahoma City, OK
06.2011 - 08.2013
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Certificate - Certified Nursing Assistant
Metro Technology Center
Oklahoma City, OK07-2018
High School Diploma -
Santa Fe South H.S
Oklahoma City, OK05-2011
Skills
- Warehouse safety
- Time management
- Customer service
- Problem-solving
- Dependable and reliable
- Teamwork and collaboration
- Motivated team player
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
Timeline
Pick Associate / Singles Pack Associate
Amazon Fulfillment
10.2023 - Current
Certified Nursing Assistant
Ignite Medical Resorts
04.2022 - 10.2023
Stow Associate
Amazon Fulfillment
12.2020 - 05.2022
Certified Nursing Assistant
Fairmont Skilled Nursing
10.2018 - 12.2020
Certified Nursing Assistant
Emerald Care Southwest
10.2018 - 10.2019
Certified Nursing Assistant
Heritage Park Nursing Center
07.2018 - 10.2018
Lead Housekeeper / Laundry Aide
Heritage Park Nursing Center
10.2016 - 07.2018
Cashier Team Lead
Steves Wholesale
07.2015 - 10.2016
Order Picker
Hobby Lobby Distribution Center
08.2013 - 01.2015
Customer Service Manager/ Office Manager
Hobby Lobby Stores Inc.
06.2011 - 08.2013
Certificate - Certified Nursing Assistant
Metro Technology Center
High School Diploma -
Santa Fe South H.S