Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

ELYSSA R. WALLACE

Oakland,TN

Summary

High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone stores and have the ability to handle a high volume of customers in a fast-paced environment, and focused on maximizing productivity, while maintaining emphasis on the highest quality of consumer service. Believes exceptional customer service is essential to retail success.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

18
18
years of professional experience

Work History

Store Manager

Circle K
01.2015 - Current

Assistant Manager

Circle K
03.2014 - 01.2015

Cashier

Circle K
12.2011 - 03.2014

Customer Service/Receptionist

Farmer's Insurance
02.2007 - 10.2011

Education

High School Diploma -

Bolton High School
01.2006

Nursing

Southwest Tennessee Community College
Memphis, TN

Skills

  • Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service
  • Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives
  • Organize and maintain all store files and manuals
  • Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly
  • Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees
  • Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
  • Safeguard and account for all money received and disbursed
  • Perform all other financial analysis necessary to maximize sales and net profits
  • Skillful in fostering team atmosphere
  • Audits
  • Scheduling
  • Inventory
  • Establish periodic on-going communication meetings with all store employees and the Market Manager
  • Develop, manage and assign tasks appropriately to ensure the store is clean, Adequately stocked, organize and well-kept based on Company standards
  • Maintain a professional and supportive image among subordinates and supervisor
  • Schedule employees within Company guidelines to maximize customer service and maintain store image
  • Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees
  • Promote excellent service and resolve customer complaints in a timely, professional manner
  • Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback
  • Train all employees ensuring that customer service, store image and marketing execution meet Company standards
  • Strategic thinker
  • Staff development
  • Kasper
  • Detail-oriented
  • Develop ways and means to ensure that all employees receive proper communication in a timely manner
  • Plano-gram/resets

Timeline

Store Manager

Circle K
01.2015 - Current

Assistant Manager

Circle K
03.2014 - 01.2015

Cashier

Circle K
12.2011 - 03.2014

Customer Service/Receptionist

Farmer's Insurance
02.2007 - 10.2011

Nursing

Southwest Tennessee Community College

High School Diploma -

Bolton High School
ELYSSA R. WALLACE