Elyssa Torres
Wimauma,FL
Summary
As a mental health professional with over three years of experience, I have developed a strong proficiency in delivering both individual counseling and group therapy to clients grappling with emotional and behavioral disturbances. My expertise lies in assessing a wide range of cases, crafting practical and achievable treatment plans, and implementing effective therapeutic interventions. I am particularly skilled in trauma management and addiction counseling, with a demonstrated ability to adapt to diverse cultural backgrounds and foster constructive relationships that align with organizational objectives. In addition to my therapeutic skills, I possess significant experience in discharge planning, ensuring a smooth transition for clients from treatment to their next stages of care. I excel at maintaining collaborative and effective working relationships with facility staff, outpatient providers, and community resources, which enhances the overall support network and contributes to positive client outcomes.
Overview
10
10
years of professional experience
Work History
DischargeCoordinator, Common Care Wealth Alliance
Boston, MA
12.2021 - Current
- Identified and coordinated personalized care and discharge plans by collaborating with Behavioral Health facility and CCA staff
- Connected members to community resources, eliminating barriers to their return.
- Maintained comprehensive knowledge base of CCA benefits, network diversionary care programs, network outpatient providers, and resources within referral community for discharge planning and placement.
- Developed and managed productive liaisons with various community resources, outpatient providers, and facility staff.
- Facilitated communication between facility team member, family, and primary care team when required
- Ensuring that BH facilities submit discharge information to CCA within expected timeframes and meet CCA's best practices guidelines, including the provision of follow up appointments within 7 days (outpatient therapy) and 14 days (medication management)
- Implemented effective solutions to overcome barriers
- Provided monthly aftercare reports and identified providers needing increased communication regarding post-discharge expectations.
- Consulting individuals and families receiving services, emphasizing transition planning and collaborating with outpatient providers.
- Demonstrated solid judgment and problem-solving skills in handling unexpected issues.
SeniorAddictionCounselor, Maxwell Institute
Tuckahoe, NY
11.2020 - 11.2021
- Conducted client interviews to assess substance use disorder and treatment background.
- Evaluated client response to treatment and recommended necessary modifications to the treatment plan.
- Provided successful basic didactic group counseling encompassing psychoeducation, drug education, and family education to foster peer support.
- Delivered individual client counseling, educational programs, and lectures targeting relapse prevention, problem solving, behavior modification, anger management. Assisted clients in overcoming substance use disorder and transitioning into pro-social life by facilitating cognitive and behavioral changes.
- Handled caseload in compliance with State and contract guidelines under direct supervision and approval of supervisor.
- Collaborated with clients to develop discharge summary and plans approved by supervisor, integrating aftercare treatment with referral resource services.
- Coordinating required services to resolve emergency problems in crisis situations in support of continued recovery.
- Collecting and maintaining treatment records and reports to ensure organizational, regulatory, accreditation, and contractual compliance.
- Developed content and trained community leaders on addiction prevention strategies
CareManager
08.2014 - 07.2020
- Provide care management to individuals enrolled in the Health Home Care Coordination Program, while also mentoring other care managers within the department.
- Perform duties while actively promoting an environment consistent with MHA's Cultural Equity Policy
- Attend biweekly Care Coordination team meetings.
- Attend trainings and meetings relevant to Health Homes.
- Deliver care coordination services as outlined under the Health Home Model for Care Coordination for a caseload of between 35-45 program participants.
- Complete New York State Community Mental Health (CMH) assessments and reassessments
- Complete monthly scorecard data collection information.
- Maintain all client records electronically through EPIC and GSI Electronic Record Keeping.
- Maintain all client files according to program policies and procedures.
- Established and maintained linkage with relevant community agencies and service providers.
- Participated in improving the accuracy of participant charts through internal audits.
- Provided oversight to other care managers in the field, as necessary.
Education
Master of Science - Mental Health Counseling
Mercy College
Dobbs Ferry, NY01.2019
Bachelor of Arts - Criminal Justice
Mitchell College
New London, CT01.2008
Skills
- Counseling
- Group Therapy
- Mental Health Support
- Assessment
- Treatment Planning
- Therapeutic Interventions
- Communication
- Trauma
- At-Risk Patients
- Relationship Building
- Discharge Planning
- Case Management
- Addiction Counseling
- Diagnostic Summaries
- Patient Progress Monitoring
- Case Management Services
- Education Brief Interventions
- Clinical Outcomes Tracking
- Mental Health Counseling
- Criminal Justice
- Diagnosis and Treatment
- Psychopathology
- Crisis Counseling
- Family Counseling
- Substance Abuse Counseling
Timeline
DischargeCoordinator, Common Care Wealth Alliance
12.2021 - Current
SeniorAddictionCounselor, Maxwell Institute
11.2020 - 11.2021
CareManager
08.2014 - 07.2020
Master of Science - Mental Health Counseling
Mercy College
Bachelor of Arts - Criminal Justice
Mitchell College
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