Elyssa Ulloa
Doral,FL
Summary
Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Rebel Garden Café
04.2022 - 08.2022
- Provide the optimal customer service experience by accurately taking customer orders and safely handling food
- Delivered orders to guests in a timely manner, ensuring proper presentation and accompaniments
- Maintained positive and influential attitude and approached all interactions with elevated experience
- Formally train new hires on menu items, POS computer system, company standards, and customer service expectations
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
VIP Bottle Server
Silhouette Lounge
05.2021 - 08.2021
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Server
Casa Enrique
05.2019 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided optimal service that matched the restaurant’s Michelin Star rating
- Maintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
Education
Bachelor of Science - Computer And Information Sciences
Barry University
Miami, FL05.2023
Skills
- High-Volume Dining
- Suggestive Selling
- Food Safety Understanding
- Wine Pairings
- Payment Processing
- Accurate Cash Handling
- Quick Problem Solver
- Committed Team Player
Languages
Spanish
Native or Bilingual
Timeline
Server
Rebel Garden Café
04.2022 - 08.2022
VIP Bottle Server
Silhouette Lounge
05.2021 - 08.2021
Server
Casa Enrique
05.2019 - 01.2020
Bachelor of Science - Computer And Information Sciences
Barry University
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