Elysse Bomer
Surprise,AZ
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead - UM Decision Support Coordinator
Care Centrix
Phoenix, AZ
06.2019 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Front Desk Receptionist
Scottsdale Cardiovascular Center
Scottsdale, CA
02.2019 - 06.2019
- Warmly welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Maintains operations by following policies and procedures; reporting need
- Answer phones and greet incoming patients and visitors
- Performs routine duties associated with the collection and maintenance of current patient demographics and insurance information
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
Medical Receptionist
Alta California Medical Group
Simi Valley, CA
01.2005 - 01.2019
- As a member of the patient care team and the primary point of patient contact, responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, medical chart tracking, as well as payment and co-payment collection
- Warmly welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Maintains operations by following policies and procedures; reporting needed changes
- Ability to operate a multi-line phone with efficiency
- Answer phones and greet incoming patients and visitors
- Performs routine duties associated with the collection and maintenance of current patient demographics and insurance information
- Guide patients through this sometimes-difficult process by kindly talking them through the steps and answering their questions and concerns
- Cross-train and help as needed in other departments (i.e
- Scheduling, medical records, etc)
- Coordinate with office staff for timely care of patients
Education
Advanced Phlebotomist -
Conejo Valley Adult School
Thousand Oaks, CAMoorpark Community College
Moorpark, CACertified Medical Assistant -
Conejo Valley Adult School
Thousand Oaks, CA01.2012
Santa Susana High School
01.2005
Skills
- Microsoft Office
- Word
- Outlook
- Excel
- EPM
- ICS
- CPR
- First Aid
- Medical Terminology
- 10 Key
- Customer Service
- Medical Billing
- Medical Records
- Multi Phone Line System
- 60 WPM
- Project management
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
- Inventory management
- Report preparation
- Time management
- Team collaboration
- Verbal and written communication
- Office opening and closing
Community Service
Volunteer, Clarion Commons, Simi Valley, CA, 01/01/03, 12/31/05, I volunteered for two summers while in high school. I would assist elderly people in day to day activities such as walking them around the community, help them order lunch and feed them if need be and have fun playing scrabble or reading them their favorite book. I currently participate in annual street fairs marketing towards health and senior living.
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Timeline
Lead - UM Decision Support Coordinator
Care Centrix
06.2019 - Current
Front Desk Receptionist
Scottsdale Cardiovascular Center
02.2019 - 06.2019
Medical Receptionist
Alta California Medical Group
01.2005 - 01.2019
Moorpark Community College
Certified Medical Assistant -
Conejo Valley Adult School
Santa Susana High School
Advanced Phlebotomist -
Conejo Valley Adult School