Elysse Castillo

• In charge of online and in person shipping and communication
• Former Wine Club Manager. My job included coordination with over 1200 wine club members for club customization or membership changes.
• I created excel spreadsheets for all customers to organize orders, customizations and additional bottles purchased.
• Each order was personalized so maintaining organization was essential.
• I managed shipping team when wine club orders went out.
• Designed wine club card and tasting sheet as well as event promotions
• Hosted private tastings to large groups of people after hours
• Maintain a necessary pace to give all customers a good experience in the tasting room
• Helped with winery operations including stock, organization of the space to create better functionality
• Helped pick and process fruit in the winery during harvest

• Supervise daily operations
• Train and mentor staff
• Manage wine club sign ups- input into the system
• Provide wine education
• Create welcoming atmosphere
• Oversee inventory and stocking
• Help with coordinating private events and club member gatherings.
• Wine club shipping logistics
• Manage POS and sales reporting

• Illustrated knowledge of menu and service offerings to ensure guest satisfaction.
• Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
• Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.
• Built and maintained effective relationships with peers and upper management.
• Maintained visually appealing and effective displays for the entire store.
• Communicated information to customers about product quality, value and style.
• Prepared coffee and espresso drinks.

• Set up and tore down all catering services in banquet halls and at customer locations.
• Worked multi-course dinners with pre-plated foods.
• Prepared the buffet and salad bar for dinner service.
• Regularly checked on guests to ensure satisfaction with each food course and beverages.

• Served guests at private organized dinners before music events. 
• Maintained tidiness and organization throughout the bar area.
• Handled cash, card, check, gift card and coupon transactions for customer purchases.
• Completed opening and closing checklists according to set standards.
• Established new customer accounts.
• Oversaw bar inventory, restocked supplies and placed orders.
• Maintained a neat personal appearance.

*COMPLETED TWO CONSECUTIVE SUMMERS* (2014 & 2015) Maintained orchard and collected inventory for sales. Met incoming customers and provided assistance.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Trained all new sales employees on effective techniques.
Increased purchase totals by recommending additional items.
Created attractive displays.