Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elysse Cole

Homewood,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Phlebotomist Technician

RCM Technologies
02.2023 - Current
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.

Human Resources Assistant

HR Support Pros
05.2019 - 12.2022
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Coordinated employee training programs to improve productivity and performance.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Participated in recruitment and selection process for new hires.
  • Updated and maintained employee attendance records.
  • Checked references for potential candidates.

Billing Customer Service Representative

Comcast
02.2018 - 09.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted available products and services to customers during service, account management, and order calls.

Lead Phlebotomy Technician

HR Support Pros
03.2019 - 05.2019
  • Managed daily activities and workflow of Covid Testing sites to collect, label and analyze samples correctly.
  • Interviewed and hired phlebotomists and office personnel for Covid Testing.
  • Developed and implemented training processes to achieve high quality of care for patients.
  • Interviewed and hired phlebotomists and office personnel for Covid Testing.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Utilized EPIC to track, monitor and report on test results for clients.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Performed tasks as member of line staff to reduce wait time.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Certified Phlebotomy Technician

Metro South Hospital
08.2018 - 03.2019
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Assistant Sales Manager

RAC Acceptance
06.2015 - 07.2018
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.

Assistant Store Manager

SK Communications
01.2013 - 05.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Professional Certification - HR And Talent Management

Michigan State University
East Lansing, MI
06.2021

National Certification - Phlebotomy

Chicago Instruction Center For Career Development
Chicago, IL
05.2018

Skills

  • Computerized Maintenance Management Systems
  • Sample and Form Matching
  • Specimen Labeling Procedures
  • Invoice Statements
  • Customer Satisfaction
  • File Documents
  • Patient Flow
  • HIPAA
  • Data Recording
  • Office Administration

Certification

  • PT - Phlebotomy Technician

Timeline

Certified Phlebotomist Technician

RCM Technologies
02.2023 - Current

Human Resources Assistant

HR Support Pros
05.2019 - 12.2022

Lead Phlebotomy Technician

HR Support Pros
03.2019 - 05.2019

Certified Phlebotomy Technician

Metro South Hospital
08.2018 - 03.2019

Billing Customer Service Representative

Comcast
02.2018 - 09.2019

Assistant Sales Manager

RAC Acceptance
06.2015 - 07.2018

Assistant Store Manager

SK Communications
01.2013 - 05.2015

Professional Certification - HR And Talent Management

Michigan State University

National Certification - Phlebotomy

Chicago Instruction Center For Career Development

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Elysse Cole