Elysse Kreiss
New Hyde Park,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing Specialist
Progressive Oral Surgery
06.2023 - Current
- Proficiency with insurance verification across multiple carriers
- Create, submit and track dental claims
- Efficiently decodes and enters payments from explanation of benefits documents, as well as performing accurate write-offs in compliance with multiple carrier fee schedules.
- Expert customer service across multiple platforms
- Train coworkers on insurance verification, claim submission, decoding EOBs and entering payments.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Direct Sales Agent
Elevance Health
08.2021 - 03.2023
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Put together sales proposals and contracts.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded over 50 inbound calls on daily basis, and filled Inbound call gaps with outbound sales calls
Independent Medicare Insurance Broker
The Kreiss Insurance Agency
08.2020 - 08.2021
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Analyzed customer needs to provide customized insurance solutions.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Met with customers to provide information about available products and policies.
- Developed sales strategies to increase sales of insurance policies.
- Generated quotes and proposals for clients to match individual needs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Client Service Manager
Sephora
09.2019 - 02.2020
- Collaborated with National Corporate Team to build brand new retail location
- Hired, Trained, and Coordinated New Employees in completion of Brand New Retail Space
- Built and Maintained Accurate Visual Merchandising schematics and Inventory
- Managed Sales Floor, tracking hourly metrics, inspiring staff to sell, and mainlining superb customer engagement
- Managed and scheduled all client services, maintaining appropriate staff schedule to ensure phenomenal customer experience
- Partnered with hundreds of Brands to create exciting marketing events to boost brand awareness and sales
- Opening and closing duties, cash handling, delegating appropriate duties to employees, and accurately recording daily sales metrics
Customer Care Representative
Visiting Nurse Services Of New York
07.2012 - 11.2014
- Responded proactively and positively to rapid change.
- Logged call information and solutions provided into internal database.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Triaged Medically Urgent Patient calls for On-Duty Nurse's
- Coordinate with Vendors for Patient transportation
- Create New patient referrals
- Provide Information for prospective patients about services provided by Organization
- Coordinate with FDNY, NYDP and area hospitals to locate missing patients
Business Manager
Bare Escentuals
07.2009 - 07.2011
- Interacted well with customers to build connections and nurture relationships.
- Assisted with hiring process and training of new employees.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Education
Esthetics
New York Institute of Beauty
Suffolk County Community College
Insurance
Exam FX
11.2020
Skills
- Key Relationships
- Interpersonal Communication Skills
- Special Needs Clients
- Customer Support
- Sales Documentation
- Personnel Management
- Customer Advocacy
- Business Growth and Retention
- Product Sales
- Cash Control
Certification
- Licensed Health and Life Insurance Agent and Broker - 11/2020 - Present
Timeline
Billing Specialist
Progressive Oral Surgery
06.2023 - Current
Direct Sales Agent
Elevance Health
08.2021 - 03.2023
Independent Medicare Insurance Broker
The Kreiss Insurance Agency
08.2020 - 08.2021
Client Service Manager
Sephora
09.2019 - 02.2020
Customer Care Representative
Visiting Nurse Services Of New York
07.2012 - 11.2014
Business Manager
Bare Escentuals
07.2009 - 07.2011
Esthetics
New York Institute of Beauty
Suffolk County Community College
Insurance
Exam FX
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