Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Elyssia Cotton

Tacoma

Summary

Dynamic professional with 5+ years of experience in client support, team leadership, and operational management. Skilled in case management, conflict resolution, and resource coordination, with a strong commitment to helping individuals achieve stability and self-sufficiency. Recognized for building trust-based relationships, streamlining processes, and leading teams to deliver high-quality service and measurable results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Service Specialist

Reynolds
02.2021 - Current
  • Conduct comprehensive assessments to identify client needs and create individualized action and housing stabilization plans.
  • Coordinate access to employment opportunities, training programs, and supportive services that promote economic self-sufficiency.
  • Build and maintain partnerships with local employers, workforce agencies, and community organizations to expand job placement resources.
  • Provide ongoing case management and guidance to help clients navigate housing, education, and financial assistance programs.
  • Support long-term client stability by connecting individuals to appropriate community resources and promoting independent living in supportive housing environments.

Manager

RaceTrac Petroleum, Inc.
01.2020 - 12.2020
  • Boosted team performance by 20% and reduced costs by $12,000 annually.
  • Achieved 95% on-time delivery and increased customer satisfaction by 15%.
  • Monitored financial goals, ensuring consistent profitability.

Supervisor

UPS
08.2018 - 08.2019
  • Trained 25 employees, boosting compliance by 95% and productivity by 12%.
  • Reduced downtime by 15% and achieved 98% on-time staffing.
  • Implemented safety protocols, reducing workplace incidents by 10%.

Education

High School Diploma -

Woodrow Wilson High School
Tacoma, WA
01.2016

Skills

  • Client Relationship Management
  • Case Planning & Service Coordination
  • Conflict Resolution & Crisis Intervention
  • Resource Navigation & Community Outreach
  • Housing Stabilization & Rehousing Support
  • Needs Assessment & Goal Development
  • Case Management Systems & Documentation Accuracy
  • Time Management & Prioritization
  • Communication & Active Listening Skills
  • Team Collaboration & Interdisciplinary Coordination
  • Problem Solving & Critical Thinking
  • Client Advocacy & Empowerment
  • Data Entry & Confidential Record Maintenance

Certification

  • Notary Public
  • Food Handlers Certification

LANGUAGES

English (Fluent)

Timeline

Client Service Specialist

Reynolds
02.2021 - Current

Manager

RaceTrac Petroleum, Inc.
01.2020 - 12.2020

Supervisor

UPS
08.2018 - 08.2019

High School Diploma -

Woodrow Wilson High School

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