Elyssia Cotton
Puyallup
Summary
Supportive-services professional and psychology graduate with 7+ years of combined experience in case management, client service, supervision, and operations. Provides GOSH case management for adults with complex housing, behavioral health, and community-support needs through person-centered planning, crisis coordination, housing navigation, and Medicaid-compliant documentation. Co-founder of Jericho's Path Supportive Services, LLC, contributing to agency readiness for HRSN, Community Care Hub, FCS, and DSHS-aligned partnerships.
Overview
9
9
years of professional experience
Work History
Co-Founder & Managing Member
Jericho's Path Supportive Services, LLC
Tacoma, WA
01.2026 - Current
- Co-lead startup development for community-based supportive housing, supported employment, resource navigation, and care coordination services.
- Build agency readiness through policies, client forms, privacy safeguards, quality assurance, incident response, staff training, and referral workflows.
- Prepare the organization for HRSN, Community Care Hub, FCS, managed-care, and DSHS/DDA/DVR partnership opportunities while maintaining clear nonclinical service boundaries.
GOSH Case Manager
De Novo Supportive Services
Washington
10.2025 - Current
- Manage a diverse caseload and provide person-centered housing stabilization, advocacy, and ongoing community-based support.
- Complete housing assessments, individualized service plans, crisis plans, progress notes, and other Medicaid-compliant documentation.
- Coordinate with landlords, hospitals, behavioral health providers, DSHS/HCS, benefits systems, and community partners to reduce barriers and support continuity of care.
- Assist clients with housing applications, subsidy documentation, move-in planning, benefits, transportation, tenancy needs, and long-term housing retention.
Client Service Specialist
Reynolds
01.2021 - 01.2025
- Managed a high volume of client requests, resolved concerns promptly, maintained accurate records, and trained new team members.
Manager & Supervisor Roles
RaceTrac Petroleum | UPS | Neiders
01.2018 - 01.2020
- Supervised and trained employees, strengthened workflow and safety compliance, resolved operational issues, and supported consistent customer service.
Education
Bachelor of Science - Psychology
Liberty University
01.2024
Skills
- Supportive Housing
- GOSH Case Management
- HRSN Resource Navigation
- Care Coordination
- Crisis Response
- Behavioral Health Support
- Client Advocacy
- Service Planning
- Community Partnerships
- Medicaid Documentation
- Staff Leadership
- Quality & Compliance
Timeline
Co-Founder & Managing Member
Jericho's Path Supportive Services, LLC
01.2026 - Current
GOSH Case Manager
De Novo Supportive Services
10.2025 - Current
Client Service Specialist
Reynolds
01.2021 - 01.2025
Manager & Supervisor Roles
RaceTrac Petroleum | UPS | Neiders
01.2018 - 01.2020
Bachelor of Science - Psychology
Liberty University